Palma B.
Buyer Beware
Please read the contract in its entirety and very carefully-especially section 4- "Pets are sold As-Is, Section 16: No refunds not Returns for Monetary Refund, Section 17 No Warranties." When we were thinking about purchasing our puppy, they couldn't be more courteous and responsive. My questions were answered at all hours of the day and very promptly. After we received our very sick pup, we tried to contact them to ask questions on the portal and got no response for days. We tried calling and we were promised a call back soon because at this point we didn't know if the puppy would survive. NOTHING. I have all transcripts of our conversation or lack of begging for help. Once they have your money they are done with you. When I finally did hear back several days later, it was only to bully and threaten me for stopping payment. I'll expect another rude response to this review. It's all documented and factual though. There was no compassion or concern about our dog's health. I'm sure that many people were satisfied with their experience because they were lucky enough to have a healthy pup. Some of us were not so lucky and they wash their hands of you as soon as payment in rendered. Read the reviews. There are many like me-even from those who gave good reviews. They don't care about the health and well-being of these dogs-it's all about the money. Be aware that you are not dealing with the breeders directly-they come from all over the country and there is a huge monetary mark up from the original breeder. We were not allowed to know who the breeder was until after the purchase and when we found out they too were a big puppy selling facility who do not advertise not being a puppy mill on their website. When we contacted them, they said they should change that. They haven't. Find a local breeder who actually cares about your pup.
Response from PawradeAug 11, 2022
Palma, we are sorry that you are not satisfied with your purchase of your super handsome pup “Isaac”. We certainly made every effort to meet all your requests and demands. Sadly, in the end we were not successful in making you a satisfied customer. And now I have no choice but to address your review that is rife with inaccurate information, exaggerations, and misrepresentations. Your pup was diagnosed with Giardia. Giardia is a very common parasite in pups and fortunately is easily treatable. It is so common in fact that our puppy concierges specifically address it in their phone conversations before you receive the pup. It is also specifically mentioned in the Petpay health guarantee as being a condition that is covered once diagnosed at the 72 hour wellness check. Giardia is also almost never life threatening. It is only serious if left untreated for an extended period of time which was certainly not the case as the pup received a “clean” fecal exam by a USDA certified Vet just prior to leaving for travel to you. You simply had to open a claim, provide your vet documents and you would have been reimbursed. You chose not to and switched gears to “the breeder is shady”. Your breeder is very well known and respected with a very good reputation. They are a professional breeder who is USDA licensed who meets all the requirements and regularly passes inspections. They regularly produce amazing, happy, healthy pups. There is absolutely nothing to even remotely imply “puppy mill” and to do so is reckless and irresponsible. At one point you called them a “scam” and “puppy mill” because the breeder sometimes used their legal first name and sometimes used their favored nickname. Even after I provided you with written documentation (published articles from the AKC) that the two were one in the same, you persisted that this was somehow shady and deceptive. We sell our pups at a very fair market price. Like every retail business we have to mark up our product to make a fair and reasonable profit so that we can continue to provide a livelihood for our hardworking employees as well as our breeder partners. I will assume you did your homework and thought the price was fair and part of the reason you chose to purchase from us. You paid exactly the price you agreed upon. No extras, add ons or hidden fees. Completely transparent and legitimate. I personally spent hours on the phone with you trying to do everything possible to address all your “concerns”. I spent many more hours working with the breeder and other staff here to try to remedy the situation. It became evident that you were simply seeking a free pup and nothing else would satisfy you. Unfortunately we can not give away perfect pups with only a very minor health issue that is covered under our health guarantee. Respectfully, Charlie Elliott Assistant Operations Manager