PawradeReviews of pawrade.com

Response from PawradeMar 13, 2023

Hey Megan, we are sorry to hear that we were not able to meet all of your expectations with the adoption of your new pup. Our customer service manger Kelli did reach out to you several times to address your concerns but did not receive a response. Your breeder is very reputable and in no way should be compared to a "puppy mill". That simply is not true and not fair to make that claim simply because your pup had a very minor and common condition of ear mites. This is easily remedied with cleaning and ear drops and is covered in our Petpay health guarantee that you made a claim under and have been reimbursed. It is also common for a pup that is bred in a kennel where they romp and play with their siblings all day to be a little smelly. That is why we recommend to every buyer to give their pup a good bath at their earliest convenience once they have them home. Your pup was being fed Pro Pac Performance Puppy by her breeder. This is a high quality food used by many professional breeders and is readily available at places like Chewy.com and Walmart. It is readily available and easily found at many local and online retailers. We also strongly recommend to our breeders that they meet in a public, neutral place to deliver a pup to its new family. This is strictly for safety purposes. I'm sure you have seen the many news stories involving thefts, robberies, and assaults related to pups and dogs. This is what law enforcement officials recommend and we agree it is what is the most safe for everyone involved. Dixie certainly is an adorable mini Aussiedoodle that we are sure will be an amazing companion and family member. We wish you the best for many fun filled years to come! Please reach out to Kelli in the message center if you would like to further discuss any issues.

Response from PawradeFeb 14, 2023

We always do our best to get our pups out to their new homes as safely and efficiently as possible. We scheduled ground travel that the buyer chose. Unfortunately a storm did come in that we cant control. The buyer then asked to switch to air travel that requires different paperwork from the breeders vet. The paperwork was obtained as quickly as possible and the pup was sent by air. Sadly, we can not control delays with the airline that are very common over the last year. We would never knowingly send out a pup with a known health concern without notifying the buyer and reaching a decision on how to proceed. The breeder in this case failed to notify us of the issue with the pups Vulva though it was noted on the inspection form the breeder uploaded. In this case the breeder granted breeding rights free of charge. There was absolutely no additional expense to the buyer for the breeding rights so there was nothing for the buyer to be compensated on. We made every effort to make the situation right in regards to the medical issue. The buyer proposed what they felt was a fair resolution and we agreed. We were prepared to issue the requested refund when we became aware that a credit card dispute the buyer had initiated was now in effect though the buyer stated it was withdrawn so that we could resolve this amicably. All funds related to the transaction are now controlled by the credit card company and we are unable to proceed until this is resolved when they reach a decision. We have made every effort to resolve this fairly and will continue to do so once the CC dispute is resolved.

Response from PawradeFeb 14, 2023

Soon after receiving the pup that she purchased Lacey raised some concerns about the pups appearance. Lacey reached out and provided some pics of the pup and when compared to the original listing photos appeared identical when accounting for slight changes that occur as pups grow and mature. The breeder did make a mistake and provide the wrong picture of one of the parents that was then corrected. Lacey states that the pup is taller and the head shape is narrower. Yet she then states that a DNA test indicates the pup is 30% English Bulldog. Wouldn't this have the opposite effect? It would be logical that an alleged overabundance of English Bulldog DNA would make the pup shorter, wider and the head wider as well. It is also important to note that a Frenchie is a man made breed that originated only 150 years ago. French Bulldogs were created by mixing English Bulldogs with terriers so the English Bulldog DNA being present is completely appropriate and expected. Any man made breed is going to have variations in what percentages show on a DNA test. There will even be wide variances on littermates. Lacey was provided the AKC registration papers for her pup as well as the AKC registrations for both the Sire and the Dam. Her pup is fully documented and there is no reason she can not register and breed the pup. We are truly sorry that Lacey is for some reason not happy with the physical appearance of her wonderful pup but she received exactly the pup she purchased, fully documented, and in perfect health.

Response from PawradeFeb 2, 2023

While we investigate this review: Pawrade employs a multi-level firewall against bad actors. If this ever were the case our processes during or after an adoption request would have raised red flags and ceased the adoption and suspended the advertiser's account. Our service stands by its pledge with protection at every level. Pawrade stands by its pledge to do all it can to ensure each and every puppy adoption is safe and secure and all parties are protected. It takes a village to bring positive change!! Pawrade is tackling one of the most scam prevelent industries and giving buyers and legitimate breeders a platform to engage safely.

Response from PawradeJan 9, 2023

Deborah purchased an English Bulldog (Chester) from us on 11-20-2022. The breeder took Chester to a USDA certified vet for a thorough physical inspection as well as a state health certification on 11-25-2022. Chester received a clean bill of health. On this same day Chester was picked up by our ground transport service to be delivered to Deborah. Deborah took Chester in for his puppy wellness check and reported to us that he had an eye infection/irritation. Deborah submitted vet documents totaling $269.45. Deborah was reimbursed a total of $97.85 for all the items related to the irritated eye. The other portion of the bills submitted were for a typical new puppy wellness visit and an upcoming vaccine. These are "nomal" puppy expenses and are not covered by our health guarantee. This eye irritation most likely occurred during transit and we accepted responsibility for it and reimbursed the buyer appropriately. It is also important to understand that eye issues are VERY common with this breed. Most require daily cleaning of their eyes as well as the folds of their very loose skin. This was discussed with the buyer who stated that they have owned several of this breed before and are very aware of the many health issues with this high maintenance breed. The vet also noted the pup has Entropion and Ectropion of the right eyelid. In laymen terms this means the eyelid droops and rolls in. This is a breed specific condition that is well known and extremely common. It is not considered a defect in this breed. The vet also noted that it had improved at the recheck and that it may well self correct as the pup matures. This is why all English Bulldogs require daily eye care. The buyer was advised that if this somehow progressed to requiring corrective action that it should be reported as a health guarantee claim at that time and it would be reviewed for coverage. Also please note that the slightly drooping right eyelid is clearly visible in the original listing photos (see attachment). It was not hidden or concealed in any way as it is not an issue in this breed. We always reveal any known health concerns to buyers and anything that isn't very minor would cancel the sale. The Pup had no known health defects at the time of sale and was thoroughly inspected by a USDA certified vet. The minor eye irritation has been covered by the health guarantee and the buyer has been reimbursed for all related costs. We will fairly and with complete integrity review any future health guarantee claims from the buyer as we always do.

Response from PawradeJan 10, 2023

Hey Marquidris, We are so sorry to hear that your pup became ill and had to be euthanized. Thank you for taking the time to speak with me. I will be reviewing your claim under our health guarantee. We have all or your documents and I will take everything into consideration and evaluate the totality of the circumstances as fairly as possible and with complete integrity. I will reach back out to you should I need any additional information. Thank you for your patience as we thoroughly review your claim.

Response from PawradeDec 29, 2022

Hi Anthony, We're sorry that you feel your experience is less than 5 stars thus far. We have been communicating and responding both in written and in verbal communication with you since your reservation date of the 4th of December and although our responses may not have the answers needed immediately, they have been timely in explaining what we are waiting on. We did offer a Zoom meeting with your breeder on the 8th of December that was left unanswered and have tried to arrange this again, which you have respectfully declined. We will certainly make the effort to arrange this again if you reconsider and would like to have this done. We are happy you are excited to be receiving your Yui soon and hope when all is finalized and you have her in your arms you will see this as a great experience. Pawrade Team

Response from PawradeDec 27, 2022

We completely understand your concerns with your puppy's health and are hopeful, with your care, that she will be back on track soon. Thank you for taking some time to speak with one of our staff members regarding your concerns. We are still researching this further however while our Health Guarantee is geared more towards hereditary or congenital disorders that affect the puppy/dog's life, we do send home our pups with a pet insurance policy that helps to cover accident or illness. Our Health Guarantee does allow some illness to be covered if found within a 14 day timeline and the appropriate protocols are done by our puppy parents. While we are still researching this for you, the bacteria that was found on day 15 was not found previous in the first 2 exams and can be contracted very easily by contaminated food and water. Our specific breeder to this pup has not had any other issues arise however we are asking that tests be run to determine. Our dedicated team will be in contact again with you soon to review the resolution. Pawrade Team