PawradeReviews of pawrade.com

Update: After this nightmare, my now almost two-year-old dog cannot get neutered. Every vet that I have called, stated they will not operate or place him under anesthesia for the fear of him not waking up. I tried multiple places and had him on multiple waiting lists, once they saw that report, it was immediately "the risk is high for him not waking up. For the safety of the dog, we will not be operating." Don't even get me started on the monthly ear infections (not my first golden and I have never seen so many ear infections.) and very costly hot spots every 2-3 months. When asked about those it's "oh he has environmental allergies." You have got to be kidding me.... I have spent over $2,000 ( I am sure it is a lot more as you are talking over $300 per visit) in vet bills (not wellness visits) and they just keep adding up. I have to give him special pills to help with the hot spots but they come back which is another vet visit for a shave, treatment, and antibiotics. I have never owned a dog with this many health problems! Their marketing team is great. They get you to believe that you are getting this amazing, adorable puppy by connecting you with "top breeders." WHAT A JOKE! The "breeders" are backyard breeders who do nothing but breed for volume. The "loving care" and "health screened" it's just a mirror to spend your money. You look at these cute puppies, see the prices, and then you make your choice. The salesteam is awesome to get you to spend all sorts of money for your new puppy. The puppy arrives and so does the MASSIVE VET BILLS! My puppy arrived with a severe ear infection. But hey there are 30 days of pet insurance so I can make a claim and get money back… WRONG! "The dog had the infection prior to coverage." Well that didn't work but Pawrade stated that the puppy was checked by a vet and cleared for transport so they will cover it. WORNG AGAIN… "we can't prove the dog arrived with an infection." (Despite the vet visit was ONE day after!) I follow the rules and contract to the T but that doesn't matter. I get ready to neuter my dog "there is something wrong with his heart." I pay a total of $800 for a diagnosis and echocardiogram for my now 15 month old 104 pound dog. Turns out he has heart arrhythmia My first thought "oh he has insurance, they should cover it." DENIED! "ITS A PREEXISTING CONDITION." Well the 3-year health guarantee should help a little because it's genetic. DENIED! "Has to be a level three heart murmur." So now what? I'm stuck with a dog who has a heart condition due to "poor breeding." And massive vet bills plus pain medication monthly now. GO TO YOUR LOCAL BREEDER WHERE THEY DO PROPER HEALTH CHECKS! Save your money and stay away from this place.

We have a sick puppy that has swallowed a 1 foot rope. Whether before they got here or in transit, she had to have x-rays last week and we’re having her reevaluated again on Tuesday, October 2. Very disappointed that we received a sick puppy.

When in the process of waiting for my puppy, my delivery date was changed from receiving the puppy at 8 weeks old to a month out from the original date, due to transportation issues within the company and not due to the health of the puppy. I was told I was purchasing an F1BB standard goldendoodle and even discussed it with the customer service representative. I received an 8 week old 5 pound F1B goldendoodle. He is now at 16 pounds at 4 months of age. But we will see. I really love my puppy, but I was misled with what I was purchasing which I do believe to be fraud. I waited years to get the exact puppy I was looking for. Paid the overpriced amount, just for this specific puppy and it’s not what I received. I also was told by the delivery drivers that I still owes the delivery fee which was already paid in advance. They did not take my picture with the puppy or check my ID as I was informed that they would. The breeder then had to reach out to me to see if I received the puppy. She was under the impression that puppy food was to be sent to feed the puppy during travel, when I was under the impression that the puppies are not removed from their crates, or fed, or watered during transportation. A lot of miscommunication it seems, and she was the one to inform me that my puppy was an F1b not an F1bb. I believe there is also something advertising that your puppy comes with dewclaws removed, my puppy still has his. The company also sent me emails asking if I was enjoying my new puppy and referral links before I even received him! I would be leary of purchasing a furever friend without meeting the breeder or the puppy first. Because you may be paying an arm and a leg for something different then what you are told.

We were lied toooo

In spite of multiple requests, our puppy’s name was not changed in the Breeder, & Pawrade’s records. We received our puppy’s Health Records - wrong name, name not printed on the forms, dose missing, Buyers must pay Pawrade’s choice of ground transportation to be qualified for puppy!s Health Guarantee. Buyers are required to agree with all the terms and conditions. Pawrade called it “Pampered” but, in reality, it was a 3rd party, and your puppy is going to travel with other puppies for days.

"It is interesting that they only show 5 stars review on their site not 164 1 star review like this one." I had high hope when I first engage them as I am encouraged by what they stood for in terms of animal rights. They collected the money, but could not deliver the puppy in time frame as discussed or promised. No customer service, no one answer the phone at customer line. Travel department is non-responsive. Typical company run by Gen-Y (Poor and arrogant communications especially the "sales manager") - if they ignore, they assume may be you and your complaints will go away (this seems to be a pattern see other review from early to mid-September , don't just take my word for it.) No respect for customer privacy and they record all conversations. No one to escalate my issues. Make promise and never fulfill them, lots of "sand bagging". Lack of accountability to be a trusted service provider. Pushing for their transport as option which is additional $800 on top of the adoption cost, when puppy is only 90 miles away?? Often provide status or excuses without the actual fact. Poor communication and does not know how to manage communication in a trustful fashion. Adopting a puppy supposedly a joyful event and they managed to ruin the experience and never once apologize about the delay. Finally received a text from Travel 30 mins before they close for the week, with no concrete commitment that puppy will be delivered. The sales manager over the weekend has no shame and (you know who you are) was arrogant. He refused to resolute customer concerns head-on and hide behind "puppy first" as the reasons for his behavior - "We absolutely would love for everyone to see that we take a puppy first approach so I am more then happy for that to be in the review." I have no issue with puppy health check, but they need to provide truthful communication not repeatedly giving out "false hope". Overall a company that had right ideas but very poor executions and no respect for perspective pet parent. FINAL UPDATE: The puppy is cute and great, however, he was 3 times the size as advertised. Nothing we got for him fit as we were going off the information provided. Thank god to Amazon not these guys, I was able to obtain new items without sufferingany financial damages. Adding insult to injury, Pawarde tried to suppress this review by filing a dispute. Really?? ** Suggestion to management - You may want to consult with your counsel regarding keeping text, written communication and record conversation under CCPA/CPRA / CA Delete Act (SB 362). Privacy is basic human rights. As data subject and CA resident we maintain the right to request our data to be maintain and kept in accordance to consumer privacy rights law and regulations.

Communication with Pawrade staff is terrible. Responses took up to 3 days, when asked 3 things I would only get reply for 1. Talking on the phone with the staff was always a problem, they never had a solid answer and always had to reach to other staff members. Transportation date changed continually, not because of any health situation of the puppy, simply because you decided to change the date without informing. Asked to confirm when puppy was picked by transportation company, never happened, asked for contact details of transportation company, never happened. Took my puppy for a health check the day after arrival and was missing 2 vaccinations shots which are mandatory at 4 weeks of birth. Have sent my docs 4 times, and no receipt confirmation whatsoever. Today I am not clear whether the puppy’s 3-year guarantee (which I paid for) is active or not. No one has confirmed the receipt of my documents nor sent me a document with such guarantee and terms. I would never recommend Pawrade.

Very frustrated trying to figure out all the details about the travel arrangements and extremely very poor communication. Today is 9/8 and I’m supposed to go to pick up my puppy on the 9/10 and still don’t have the address for the pick up location or the breeder info. Also they told me they took the puppy to the last check but they will not provide that to me until the release day. I ask question on the chat and sometimes takes 2-3 days to respond. Hard to make a hotel reservation and make my plans with my job when there is very lack of communication. Very sad how they been handling my process! Not sure if is the travel liaison or what! Still having my hopes up to get my puppy even with all the frustration My travel liaison is Morgan and my customer service liaison, Kelly Hall