PawradeReviews of pawrade.com

Response from PawradeJan 22, 2024

We are so happy to hear that you love your new pup. Thank you for choosing Pawrade and allowing us to help you adopt an awesome new pup with no worries of all the scams taking place online today. First I want to assure you that your breeder is very responsible, has all the required licenses and certifications and does a wonderful job breeding happy and healthy pups. There is nothing about your breeder that would even remotely qualify him as a "puppy mill". Franky, that is a very unfair judgement to level against him. I see that your pup contracted Giardia. We are sorry to hear that even though it is very common and we specifically address it in our communication before delivery. It is also covered in your Petpay Health Guarantee as well as by the 30 days of complimentary Metlife insurance we provide. You only need to submit your documents for coverage. We administrate coverage very fairly and with complete integrity. I do see here that you state you "didn't bother finishing the steps". We cant help you if you don't ask and make us aware. I have also thoroughly reviewed your vaccine records again. They are spot on and accurate. Your pup was given the correct vaccines at the correct times and the verification stickers are attached. There are no issues there. Now I do see that they were administered by your breeder. it is an industry standard and USDA approved for professional breeders to administer their own vaccines. Some Veterinarians object to this as it prevents them from being able to charge more for the same thing. Perhaps this is the issue. We do require our breeders to meet in a public space to deliver a pup. This is strictly for safety reasons and is the standard recommendation of law enforcement agencies country wide. I am sure you have seen one of the many recent news casts of folks being robbed of expensive pups and dogs, especially the small "designer" breeds such as the pup you purchased. I also see that a post delivery call was completed with you on Dec. 6th, on a recorded line and you reported the pup was doing well and you changed his name to Fin. I do not see any messages in the written message center or calls to support from you. All of our communication is written and recorded. If you have any further concerns please reach out and allow us the opportunity to address them for you.

Response from PawradeJan 11, 2024

Jarrod, we are very sorry that one of your pups became ill after delivery. But you are leaving out all of the relevant facts. Your characterization of the events is not fair or accurate. You actually purchased two pups that are littermates. Before delivery they went to a USDA licensed vet for a head to toe exam. Unfortunately the pups did test positive for Giardia, a parasite that is very common in pups and easily treated with a 5 day course of medicine. We immediately notified you of this and advised that the pups delivery would have to be delayed as we do not ever knowingly send out a pup with any health concerns. Understandably you were very eager to get the pups before Christmas and requested to take delivery of the pups anyway. At your insistence we agreed to allow the pups to be delivered but that you would assume any and all responsibility for any issues or costs related to the Giardia. It was very clear that you would be waiving any Health Guarantee coverage related to this issue. We generated a "Preexisting Condition" form to document this and you signed it willingly and with full knowledge. We never told you to "read the fine print". There is no fine print. It is a very simple one page document written in layman's terms so that all is clear and easy to understand.

Response from PawradeJan 11, 2024

Erik, we are very sorry that your pup became Ill after delivery. But your description here is not accurate and is leaving out all the relevant details. You are required to take our pup for a wellness check within 72 hours of delivery. You did not do this. This is required for your protection. Anything found in that first 72 hours would clearly not be your fault or responsibility. Once you get outside of the 72 hours any illness such as Parvo could have been contracted while in your care. This is why we advise extreme caution with a new pup and direct you to avoid things like dog parks, pet stores, and any contact with other dogs until the pup is fully vaccinated. Your pup tested positive for Parvo 7 days after delivery, not 4. This is well within the incubation period of Parvo (3 to 7 days). If the pup had Parvo it was most likely contracted while in your care. This would not be covered by our Health guarantee. Your vet also only conducted a SNAP test. These "instant" tests are notoriously inaccurate because a pup that has recently been vaccinated for Parvo will show a false positive. We require a PCR test and advised you to get one so that we could still consider your claim even though it was outside of the timeline and you stated that your vet refused to do one. This is also clearly covered in your Health guarantee requirements. We do honor our Health guarantee with complete integrity. We evaluate every claim as fairly as possible. But there are protocols that have to be followed. Unfortunately you did not hold up your end. We still (three weeks later) do not have any documentation of your required 72 hour wellness check.

Response from PawradeFeb 28, 2024

We are sorry that you are not completely happy with your experience. I can see that there were a total of 37 messages exchanged with you as well as phone calls. Most of our clients report that our communication is top notch as you can see in so many other reviews. You were not charged anything additional. You did pay the appropriate state tax that we have no control over and also a small transaction fee charged by the bank you used. We also have no control over that. All of your documents were uploaded to your Petpay account before your pup traveled to you. We do this for every pup. Your concierge reminded you of this shortly after your request and also sent you the particular document you requested 30 mins after your request. Any health issues would be handled through your 3 year Petpay health guarantee and the 30 days of complimentary Metlife health insurance we provide. In fairness, like anything else, there are protocols that have to be followed and does take a bit of time to administer any claim.

Response from PawradeFeb 15, 2024

It is true that the pup did not feel well soon after arriving to its new home. That is not uncommon for the stress of travel to have an effect on pups. We make all of our buyers aware and educate them on what to watch for and how to respond. The buyers vet then "diagnosed" the pup as having Parvo, a very serious and potentially deadly ailment. The vet began very expensive treatment. We advised the buyer that Parvo was VERY unlikely, explained to her why, and that our health guarantee required a PCR test to confirm. The test confirmed the pup did NOT have Parvo and did not require the expensive treatments prescribed by her vet who kept the pup in his care at even greater expense. We did as a gesture of good faith and compassion cover some of the expense and the 30 days of free Metlife coverage we provide covered some of the expense as well. But it is not fair or reasonable to expect us to absorb the costs of a vet who at best made a negligent diagnosis. The buyer should be insisting the vet reduce their charges to reflect what the actual ailment was.

Response from PawradeDec 1, 2023

We are sorry that we were not able to get Tami her awesome pup. But her version of events here is simply not true and leaves out all the relevant facts. The pup was not sick at all. We have all of our pups get a complete head to toe exam by a USDA licensed vet before delivery. If there is any issue, no matter how small, we advise the client and document it with a pre existing condition form. Tami's pup did have a very minor, breed specific condition, that is super common with any snub nose breed. This is not a valid reason to cancel the sale and is clearly covered in the reservation agreement that Tami signed. Tami has also received all her money back. We are puzzled how she would know that the pup was sold for $1000 more to someone else. That simply is not true and we are not sure why she would make up something like that.

Response from PawradeDec 1, 2023

We are sorry that you are not completely satisfied with your experience with Pawrade. But we do need to address some of your concerns here. We can not and will not send out a puppy before it reaches 2 pounds of 12 weeks, whichever comes first. This is not just a Pawrade policy but a requirement by the USDA. Not only would it be dangerous for the pup and unethical but also illegal. We certainly understand that folks are very eager to get their new pup but we will not put them at risk for the sake of expediency. We give all of our pups a complete head to toe exam by a USDA licensed vet before they can go to their new homes. If any issue is found, no matter how small, we notify the client. We NEVER hide anything. We document this with a Preexisting condition form. Your pup did have a minor issue that is VERY common in the breed and almost always self corrects as the pup grows. It is true that your pup did miss its first flight. The breeder did have an issue and did not make it to the airport in time. Breeders are regular folks and can make honest mistakes or have complications in life like we all do. We immediately notified you and rescheduled the next first available flight. We also issued you a generous credit for your trouble. Your pup ultimately arrived safe and sound.

Response from PawradeOct 24, 2023

Erica, We are so sorry that your pup seems to have contracted some illness. The breeder had all her other pups tested and all were negative for Parvo and Distemper. Also none of the other pups from the same litter were reported to have any issues. We also did not brush you off and are sorry that you feel that way. We actually issued you a full refund immediately and cautioned you to be very aware of veterinarian costs as they can accumulate very quickly. The breeder was also very concerned and and apologetic. In fact she offered to give you another pup free of charge from her next litter as well as paying to have it delivered to you. Instances like this are very rare and impossible to predict. We would never send out any pup that we din not believe to be 100% healthy. But when they do occur we do all we can to make things right.