PawradeReviews of pawrade.com

Response from PawradeJul 21, 2026

Hey Steph, we are sorry to hear that you are not happy with some of the travel details. We use a very few select transporters that are USDA licensed and inspected and abide by all the USDA guidelines for the transportation of puppies. Each transport vehicle is modified specifically for the transportation of puppies. The vehicles are operated by a two man crew so that they can keep moving 24/7 to get the pups home as quickly and safely as possible. Each pup has its own crate that is cleaned regularly and also their own food and water. The crew members constantly monitor and maintain the pups environment to ensure all is well. The pups don't "suffer" at all, they are very well cared for. It is also important to note that transportation of your pup is optional. You can pick up the pup yourself at the breeder, ground transportation by a USDA licensed transporter, standard air to your local airport, or you may also choose a flight nanny where a person carries your pup onto the plane and delivers them to you at your local airport.

Response from PawradeJul 21, 2026

Kristina, we are sorry to hear the process has not been as smooth for you as it is for most others including the thousands of five star reviews we have here. We don't make snarky comments but we do provide the facts that are often left out. All of our pups are priced at the lower end of the national average. That is one reason many folks choose us. They research pricing before deciding to purchase. Our primary focus is helping folks find the perfect pup for them that they otherwise would never find. That's exactly what we did for you. I am sure you can understand that there are expenses related to providing this service. Can you see that providing the breeder's direct information before we have an agreement in place would be cutting ourselves out of the process after we have done all the work? That would ensure the demise of our business and service that we provide. We carefully vet all of our breeders to ensure only the best are part of our program. That is confirmed by you as you state that you love the breeder and the pup we provided. All of our terms are fully disclosed during the checkout process before purchase. In fact you were required to check boxes acknowledging that you read and agreed to the terms before being allowed to move forward. The terms of sale are presented a second time at the signing of the Reservation Agreement where you were also required to initial each section as well acknowledging you read and agreed to the terms. In each of these disclosures it is clearly outlined that the pup will receive a head to toe inspection by a USDA licensed Vet and will only be released if 100% healthy which can cause delays in delivery. If a pup has any ailment that is not minor and easily addressed we issue a full refun6d. Ultimately, you received the perfect pup for you due to our service and that pup arrived at your home in perfect health. With zero risk of scams and fraud that are so prevalent with online puppy purchases.

Response from PawradeJul 21, 2026

Hey John, we are sorry to hear that you are not happy with our carefully crafted policies and protocols. The fact is that visitors to a kennel are a potential source of contamination. You may disagree with this and that's OK. But the pup's health and welfare are of paramount importance to us. It is also important to note that you mention the high probability that someone would go to the breeder and make a backdoor deal cutting us out. I am sure that you know that the only reason you know of the pup is because of the service we provide. That's what we do. We help folks find the perfect pup for them that they otherwise would never locate. This service costs to provide. We have a great deal of manhours and marketing dollars invested in each pup. For us to provide a direct contact to the breeder before having an agreement in place would ensure that our business would rapidly falter. I wish you the best in your search for a pup. And please understand that no company that may provide a service such as ours will be willing to give you the breeder's contact information before purchase.

Response from PawradeJul 15, 2026

Missy, our pups are priced at the low end of national averages. I am not sure why you would feel the need to give our business a one star review for being completely inline with competitive pricing. Increased prices for virtually everything and inflation are beyond our control.

Response from PawradeJul 6, 2026

Barbara, we are sorry that you are not completely happy with your pup. But, you do have the same pup that you chose online. This has been confirmed with the matching microchip number. Puppies appearances can change significantly and very quickly. This is common knowledge for many previous dog owners but we also fully disclose this in your Reservation Agreement as well as on our website, specifically the page you viewed when you chose the pup. Color, markings, eye color, fur texture, size, etc. are all likely to be different. As your pup continues to grow and mature we hope that its physical characteristics will more closely match your desires.

Response from PawradeJul 6, 2026

Barbara, reporting that we do not give out the names of the breeders or the sires and dams is completely false. We do not have any customer by your name so I am not sure where you are getting your information to make such as assessment. Also, Trustpilot does not give us a rating they just compile the reviews and give an average. Since we have so many 5 star ratings from actual customers we naturally have an exceptional overall rating despite the un-warranted 1 stars left by some.

Response from PawradeJul 6, 2026

We are sorry that you are not 100% happy with your new puppy. But, much of what you have written is not a fair assessment with all the facts presented.. First. we have been in contact with you. There is documented communication in writing between you and our Health Guarantee Manager. It is true that your pup has non descended testicles. This was fully disclosed to you and you signed a form acknowledging this. It is also minor and is easily corrected during the spay neuter process as was also discussed with you. Every breed has breed specific ailments. We fully disclose this in your Reservation Agreement and ask each customer to please research and be aware of the common issues that are not covered by our Health Guarantee. Unfortunately you also chose an English Bulldog, a breed well known for many breed specific ailments. In fact this breed and several others are so well known for health issues that their Health guarantee is reduced to one year from three. The other issues you describe are breed specific.

Response from PawradeJul 6, 2026

Hey Tammy, to be clear we do not sell "mixed breed mutts". We do however sell designer breeds. This is where two breeds are intentionally cross bred so that you can get the most desirable attributes from each breed. For example many different breeds are crossed with poodles so that it greatly reduces their shedding. I am sorry that you are unaware and I hope that I have explained this to you adequately.