PawradeReviews of pawrade.com

Response from PawradeOct 28, 2024

Hey Chris, Thank you for trusting Pawrade and thank you for your honest review. We do apologize that your pup arrived with Giardia. This is a very common parasite that fortunately is very easy to treat. Even though it does not happen very often we do go over it with our clients prior to delivery so they can be fully prepared. Please be sure to reach out to us at support@petpay so that we can open a Health guarantee claim for you and get you taken care of. Thank you also for your understanding and for providing a wonderfull new home to an amazing pup.

Response from PawradeOct 22, 2024

Hey John, We are sorry to hear there were some speedbumps. Getting a puppy across the country and ensuring it is happy and healthy can be a bit of a challenge sometimes but we always do all we can to make it happen. Thank you for your patience and understanding and best wishes.

Response from PawradeOct 10, 2024

Susan, We are so happy that your pup arrived happy and healthy. That really is our primary concern. We are sorry that the trip amy have taken linger than you would prefer but it seems the Nanny did a wonderful job caring for your new furry family member. Best wishes for many fin filled days to come with your new best buddy.

Response from PawradeOct 10, 2024

Hey Paul, thank you so much for trusting Pawrade to help you with adopting the perfect pup for you. We do apologize for any lapses in communication and will be reviewing everything so that we can address any issues. Best wishes for many fin filled days to come with your new best buddy.

Response from PawradeSep 30, 2024

Hey Tracey, Thank you for the kind words and thank you for trusting Pawrade to help you adopt the perfect pup for you. We admit there is a bit of paperwork involved to make sure the process goes off without a hitch and that the transaction is safe and secure. We are always making adjustments and do hope to make things even more seamless in the future.

Response from PawradeSep 30, 2024

Hey Todd, thank you for trusting Pawrade and letting us help you adopt the perfect pup for you. We do apologize that the process takes a bit but that is all part of making sure that you receive a happy healthy pup in a completely safe and secure transaction.

Response from PawradeSep 30, 2024

Hey Kirst, we are so sorry that you r pup arrived not feeling 100%. We will certainly be looking into what may have occurred here to ensure it does not happen again. Also be sure to submit your vet docs to open a Health Guarantee claim so that we can get you taken care of.

Response from PawradeSep 17, 2024

Hey Denise, Thank you for trusting Pawrade and allowing us to help you adopt the perfect pup for you. Typically you are in direct communication with the transport team. We will be looking into why that may have not been the case here and address any issues. We greatly appreciate your feedback as we are always looking for opportunities to make adjustments to better our service. Best wishes to you and your new furbaby for many amazing days ahead.