PawradeReviews of pawrade.com

Bought a Havanese Puppy from Pawrade, nearly 2 thousand dollars plus 789 for a flight out to West Coast, so nearly 3k.Puppy was not flown but driven, arrived with worms and intestinal guardia, a disease of the stomach. In fact Puppy was subcontracted out to a a place in Indiana from Prestige Pets that was the breeder, I have the name of the breeder, and the license plate of the vehicle which dog was transported. Dog is now six months old and still sick. No refund for transport fee, or dog and no response from request about dog from Pawrade. I would advise not to use these breeders. This is a network of uncaring individuals. Once they have your money and committment, thats it. Still have not heard back from Pawrade, only intimidating messages asking for more information. Isn't enough for them I guess. We are senior citizens and this dog is our last dog, we had hoped that everything would go smoothly although it was very expensive for us to purchase. Now seems like they don't believe me and keep requesting more information, they have all the information they need, its all in the review. Do they plan on making this matter more worrisome? Why not a phone call and discuss the matter. I never wanted to do this.

I wouldn't want anyone else to go through what we went through. We ordered our puppy from Pawrade feeling assured they would be organized in handling organizational tasks from start to finish. We dealt with so many representatives when originally my husband and I were told we would get one rep. When it was time for the pet concierge (of which we paid $1100.00) to fly our pet to us... we were told the pet concierge over booked and cannot come. Hence, we would have to wait another week for our already 8 wk old (ready-to-go-home) puppy. Pawrade uses a third party pet concierge based on some inside connections with ppl who work for the airline and get stand by tickets to fly. This is the only way they are able to purchase last minute tickets when someone orders a pet. Terrible! Pawrade immediately refunded us the $1100.00 pet concierge fee and we then purchased two roundtrip tickets to get our dog. Expensive, burned out with all the back and forth & traveling cross country in 24 hours... to top it… the breeder didn't deliver the puppy on time. Once we had the puppy in our ownership & $6000.00 dollars later we felt like we could exhale. Do not purchase from this company. They are hustlers. Find a breeder in your state or around your state so you can see where your dog is coming from, their conditions and if you have to go and get them.... you can! Awful experience! We want more dog. However, we absolutely are NOT going through Pawrade again. Parade is like rolling the dice. Once you select the dog you want... you don't know what state will populate and the company puts you through many of changes. Pawrade added an outdated Covid excuse in reply to my review. Dont fall for their antics!

This company is a scam! Do not use. I put a deposit on a puppy. Later I was informed that the puppy had health issues that required surgery. Pawrade will not refund my deposit but require me to sign a release for the surgery! This company is a scam and cannot be trusted

I ordered and paid in full for a female shih tzu on 6 17 2024. On 7 10 24 I was told puppies express was to pick up alexis the female shih tzu and on 7 11 24 puppies express delivered a male shih tzu with paperwork named Clare. Transpoeter took dog and paperwork and left. I called pawrade to let them know all I got was sorry and we will make this right. I then was told manager will get ahold of me in the morning to see what can be done. Next morning on 7 12 24. I called and called pawrade left messages for manager then Dan the manager called to say he is sorry about the mix up as the breeder put wrong dog in the transport kennel that my dog alexis was still at the breeder..to be sent back out on 7 15 24. I told him that I made a vet appointment for 17th he insisted I move into 19th. I spent lots of money with dog supplies and what was asked of me as they threatened to void 3 day certification if I did not. Then on my way to dinner I got an unexpected phone call from Dan telling me that my dog alexis went to the other customer that was to get a male but decided to keep the dog. I was told I can get another dog of the same litter then he decanter his statement saying he can not do that. I told him I wanted my money back. He agreed. He also told me that the dog that was sent in error the transporter decided to keep so hence I was out money and no puppy. For 2 days I did not sleep and cried as I felt betrayed and lied too many times. Lesson learned I am going local and meeting breeder from now on.

Our third time with pawrade. Always been very nice and helpful, but this time they were not helpful do to receiving an unhealthy puppy, a puppy with bad eyes, going to be blind. No customer service call backs. Took him to 2 DVM's to confirm his blindness. They wanted us (70 years old) to take him to an ophthalmologist 5 hours away in Denver. (none in our rural area). They said this had to be done in order to get our money back or replacement puppy from same breeder. Why the heck would we want to use the same breeder, who sent us an unhealthy puppy?? Refused to give us our puppy transportation money back. (Said it was not the transportation companies fault). I said it was not ours either and Pawrade or the Breeder should reimburse us for that expense. They said NO. The Vet check on their end was not correct, as soon as we received the puppy, we knew his eyes weren't right and so did the Veterinarian's 2 days later. Very sad for us to see the puppy run into walls and furniture. Would never buy from this company again. When things go right, they are there, but when bad things happen, they are no where to help or resolve the situation. If anyone wants more info on this matter, feel free to call and leave me a message and I will call you back. I am in the health care business as a Nurse Practitioner and Pawrade's customer service was very poor.

Ordered a puppy at 6 weeks old, she was available at 8 weeks and at 10 weeks we still do not have her. The delivery date has been extended and we will not be getting her until 11-12 weeks, however there is little to no information on an exact delivery date anymore. We begged for photos for weeks and finally got a very grainy photo of our much bigger puppy playing with the breeders young daughter. There was a one day holiday that they are blaming for the 2-3 week delay in her delivery. Doctors appointments were not made in a timely manner and customer service has no helpful information. This is not my first puppy from a breeder out of state, and overall our experience with Pawrade has been very poor and bizarre.

Petpay Review: ⭐☆☆☆☆ The legal verbiage hides truths about "guarantees" and facts about how breeders operate. I would like to see full transparency from all groups involved. I would not recommend the pain these companies cause to anyone looking to adopt a puppy. Instead, I recommend only adopting from a breeder that you can visit and talk with persons who have adopted from them in the past.

While I would never give him back, I feel guilty buying my dog. I imagine he was cooped up for days in a cage on the way here (his white fur was stained from whatever filth he was in). I'm about to pay 5k to fix his eyes and I'm worried about his hips. The pawrade guarantee is a complete joke. You don't actually get the terms until after your purchase, btw. There is a reason for that.