PawradeReviews of pawrade.com

Pawrade had good communication with me during the process. Though it took a while because my dog (6 mo labradoodle) was quite big and didn't fit on the aircraft, etc, we eventually got him here after a few weeks. There was also a hurricane in Florida where the driver was coming from, so that made the delay only a little further. However, Pawrade should really consider a new breeder program or something. There are way to many reviews saying that puppies are arriving unhealthy and without shots. My dog arrived in the same condition. Samson (listed as Toby, but all his paperwork said the name Twink on it), arrived with an ear infection that didn't come from the stress of traveling because of the stage it was in. That was not an overnight stressful trip ear infection. There was gunk and grossness in there and he needed medication for that. Samson also arrived with coccidia and he was not potty trained like I was told he was. And, while I know that animals need an adjustment period, Samson was not lost or looking for a door when he decided to relieve himself. He just popped a squat and that was it. And he did it every time, even after we took him out, etc. He's not potty trained at all. I was told, by Tom, who spoke to the breeder before I even reserved Samson, that he was NOT a chewer. That's obviously not true. He's an avid chewer. But I've got chew toys now, thank God. Lastly, Samson did NOT arrive with good records. He had one rabies shot, which is all he needed as far as rabies-though I was concerned that he hadn't had a rabies shot until a day or two before he was supposed to fly out. A six month old dog with no up-to-date shots is dangerous. The breeders should not breed if they are not going to keep the dogs healthy. They are a harm to the puppy. Samson also did NOT have all his parvo shots. He'd had one. Later I found out he had two shots, but they were too far apart, and Samson had gone all this time unprotected from parvo and rabies. That's ridiculous and dangerous. Transportation was fine. Samson did arrive at midnight, but the transporter was in communication with me the entire time. I could easily give this review one star, but only half of the blame is on Pawrade. They need to do their due diligence and make sure breeders are sending in up to date records and healthy pups. Change around the submission so the records are on file before the puppy is adopted or something. I have no idea what they can do, and I have no idea what their current process is. However, I do know that Pawrade needs to make more of an effort to protect the puppies they're adopting out. Check breeders, double check them, do what's necessary. And it's really sad that Samson's case isn't special. You're allowing folks to put a puppy's life on the line, you shouldn't do that. Nonetheless though, Pawrade and PetPay have been in good communication with me, and they're working to get things settled with the breeder as far as shots and reimbursement.

I thought I was getting a pure bred poodle but she is not! I love her but I wish they had more truthful!

I was on the internet looking for different breeders and puppies for sale when I stumbled across pawrade. I clicked on the site and was amazed by the amount of puppies they had available. I did some further research online regarding Pawrade and decided to go ahead with purchasing a pup for my son. I purchased a black miniature schnauzer. We waiting patiently for him to arrive but the drop off time was about 4am when it was still dark out. In the photos the puppy looked to have white socks but when he arrived the there was very little white on his back paws. I addressed this with the guy who dropped him off and he assured me this was the correct dog and it was probably due to him having gotten groomed. I followed the instruction's and took him for his wellness visit after him being delivered. He tested positive for parasites and had to be given antibiotics to get rid of them. When I filed a claim, they did not reimburse me for the cost of the wellness visit. Only the $4.50 for the meds to get rid of the parasites. Basically, the 30 day insurance is not even worth it and they make it seem like it's such a great benefit from purchasing with them. At the time of delivery, I was given all of his paperwork which came with AKC paperwork stating that his parents were registered Miniature Shnauzers. I happened to get a DNA test done on the pup and low and behold he is 87.5% Schnauzer and 12.5 Shih Tzu. He is not 100% Miniature Schnauzer. Like really?? So now I feel duped. From the difference in the look of the dog from the one advertised on the site, the 30 day protection/insurance plan and then the DNA test. We love our puppy and he is part of our family. Just wish they would have been a little more transparent.

Most interactions were positive, and I got a healthy adorable puppy in the end, but there are several things that the company needs to improve on. After choosing my puppy, it took so long to fill out all the paperwork, read through the agreements, create a PetPay account, etc. that after I had entered my credit card info and was seconds away from clicking submit to reserve my puppy, I got a message saying that someone else had just purchased her. So I had to pick a different one. The other issue is that the lady in charge of coordinating pickup kept messing up and giving me information about different dogs, more than once. She was supposed to give me the breeder's contact info three days before pick up day. She did not. Two days before pick up day, I inquired about it and got no response from her. Then the number I was given was for the wrong breeder in a different state, who didn't answer until the next day confirming it was the wrong number. I didn't get ahold of the correct breeder until the evening before pickup day.

I got a 5 star dog. However, the process was nerve wrecking and the communication not great. Especially with the transport. My Corgi arrived with Giardia and Kennel Cough. She was treated for both and is great but the Met Life Insurance is not covering any of the bills. One of the reasons I chose Pawrade is because of the included pet insurance. There was really no other way to get the beautiful girl that I got. She is perfect and I have had her now for a month. Pawrade can do a better job with the transportation and insuring your pet arrives healthy.

Thank you to all those that have been in contact with me especially Lindsey and Renee (I hope I spelled their names correct). My experience with Pawrade has been great. My only disappointment was the condition of my Pup. I traveled from New York to Indiana because I wanted to give her a smooth transport back home. I received her smelling awful, her fur is matted, her ears are disgusting (she keeps scratching) and has pieces of wood stuck in her fur. Honestly for the cost and the travel I expected to find her in a better condition. Breeders should at the very least bathe them before handing them over. I feel as if I purchased her from a puppy mill which I was promised by Pawrade that wouldn’t be the case. Again thank you to those that have been helpful along the process.

Communication was terrible after I purchased. It was hard to get in contact with the team that was over financing and travel. I left several messages in the chat and it took days for someone to get back. I called about 10 times before someone answered my call. Overall, I love my puppy but the communication is severely lacking. I wasn’t even told whether my puppy was picked up by the transportation company and when she’d be arriving. When I called to get more information, no one got back to me for almost 2 days. I then got a call less than an hour before my puppies delivery that she was on her way. The petpay department purposely kept spelling my name wrong after I corrected them twice- extremely rude and upsetting. The only person who deserves 5 stars is Joseph, my puppy concierge who helped my pick out my puppy and ultimately reserve her. He contacted the breeder on my behalf and all questions that I had. Joseph is the best person in this company and deserves a raise!

We love our puppy, and are so glad to have found him. The overall pawrade process is good, although we have some constructive criticism and want to share our experience for others. We had to choose ground delivery for our dog, a Boston terrier. We were told it would take 2-3 days, but it ended up taking 4 days. We were the 7th of 10 states where deliveries were occurring. When a puppy is only 8 weeks old, I think 4 days in a car is just too much. Our puppy was extremely stressed upon arrival, and it took several days for him to calm down. And I should mention, we believe he was incredibly well cared for by his transport team, they seems like very caring people and kept us well updated on the trips progress, although they could not commit to our puppy’s arrival time or even day until about 3 hours before he was delivered. That’s very difficult to plan for, especially the mandatory 72 hour wellness check. He also has some genetic disorders, in spite of assurances they’d be bred out.