Paw Print Genetics Reviews | Read Customer Reviews of pawprintgenetics.com

Paw Print Genetics Reviews | Read Customer Reviews of pawprintgenetics.com

Paw Print Genetics reviews

3,727 approved reviews, newest moderated first

Chris Z.
Feb 12, 2025
Not real happy
Not real happy. I had to call to get the lab to process my sample long after the 14 days . To get my results that I have been waiting for.
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Paula
Feb 11, 2025
Great e-mail Communication!
Great e-mail Communication! When I had questions/concerns, I was able to e-mail and get a fairly quick response to my inquiries. My results were not available when estimated. I contacted them. Within hours, I had e-mail explaining why there was a delay and was given the results that they did have completed. I had intended on purchasing an add-on test, but did not. They were able to add it on, using the samples sent, which was awesome.
Response from Paw Print GeneticsSep 18, 2025
Hello Paula, Glad we could get back to you quickly and help with your questions and awesome to hear the add on worked out.Sorry again for the delay, and we really appreciate your patience.Thank you for the feedback. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Ann M.
Feb 11, 2025
Took longer than usual to get results.
Took longer than usual for results. I was warned, but still too long.
Response from Paw Print GeneticsSep 23, 2025
Hello Ann, Thank you for your feedback. While we did try to set expectations, we understand the turnaround still felt too long, and we are sorry for the inconvenience. We are actively working to improve our timelines and appreciate your patience and understanding. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Steve S.
Feb 11, 2025
Paw Prints Experience
I always get quick service. The instructions for testing are clear. Customer Service is always helpful if I need to call.
Response from Paw Print GeneticsSep 23, 2025
Hello Steve, Thank you so much for the kind words.We are glad to hear you have consistently had a great experience with our service and support. We appreciate your trust in us and look forward to helping you again in the future. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Jackie B.
Feb 11, 2025
Wish it was easier
It's really confusing on how to order and set up your account. I had to have a friend of mine do it for me, since she had done it before. I would have looked for another company if it hadn't been for my friend. Other then that it's easy to log back in and see the results. I had a disease panel done.
Response from Paw Print GeneticsSep 24, 2025
Hello Jackie, Thank you for your honest feedback. I'm really sorry the setup process was confusing. It's great that your friend was able to help, and I'm glad accessing your results was easy once you were in. We truly appreciate you sticking with us and hope your next experience goes much more smoothly. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Remy H.
Feb 10, 2025
Results Delayed Significantly
Turnaround time was much longer than expected. My results got delayed three times, and I didn't get my final results until past even that third deadline. Customer service was kind when I spoke to them, but it was very frustrating.
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Evan
Feb 8, 2025
Good experience with this service.
The test kit was shipped right away. The instructions were clear and the kit was easy to use. The test results were delivered when I expected and were very clear. I would use this service again.
Response from Paw Print GeneticsSep 24, 2025
Hello Evan, Thank you so much for your kind words.We are glad to hear the kit was easy to use and that your results arrived on time and were clear. We look forward to helping you again whenever you need us. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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Arkevious C.
Feb 7, 2025
Great experience and so easy to do!
Great experience and so easy to do!! And what tops it all is the quick results
Response from Paw Print GeneticsSep 24, 2025
Hello Arkevious, Thank you so much for the great feedback.We are thrilled to hear you had an easy experience and got your results quickly. We are here anytime you need us. Kind Regards, Ishara Orivet Powered By Paw Print Genetics
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