PawpReviews of pawp.com

New customer; horrible experience. I joined Pawp because I needed to get tick medicine for my two dogs. A couple days after registering and paying, I receive an automated email just stating I'll be refunded. I figured out that it was for one of the tick medicines because of the amount. There is a common thread in this story - PAWP is hard to reach, extremely vague and no one has access to records. So back to my story. I email pawp support to ask why and ultimately to understand how I do get tick medicine for my dog who was rejected. They email back that they do not know because they don't have access to those records. They also didn't tell how to contact who does. After some emailing back and forth, the rep said they will try and find out. That was over a week ago. Since then, I have tried to get into contact with anyone from Pawp and it has been nearly impossible. They do not provide a phone number - only only support via a chatbot or emailing customer support. You can click "Get Care" and that will take you to the medical team. I finally did that out of desperation. You'll never believe this - the MEDICAL TEAM does not have access to those records and told me to contact customer support. At this point, I asked for a manager to call me back or I will cancel. I fully expect to be ignored based on my experience so far. Or at best, to be contacted by email and told that they do not have access to my records. Remember, this is for tick medicine. What if this were for an emergency? Stay away. There are better options out there I'm sure. I wish I would've done better research and found one already, but that is what I'll be doing now.

I had pawp for almost 2 years. My dog experienced a sudden bleed out from an undiagnosed tumor. She had a routine check up just months before. I got her to the vet within hours. She died 3 days later. Sent all my paperwork to Pawp. Never got reimbursed. I think it might be a scam. The one time about a year earlier we used them for a medical opinion, it was just generic common sense. They told us to take her to the vet. Thanks!

Pawp insurance refused to pay emergency care bills. I don't trust this company. Also, you can easily need way more than $3000. coverage in a pet emergency.

Pawp has a list of emergencies that are covered under their policy. My dog was bleeding with open wounds with an infection quickly spreading over her body their vet told me to take her in to my personal vet she told me that and I need to have her taken Care of immediately.. Which I did immediately my personal vet said that it was clearly an emergency but the insurance would not cover it even though it was listed under their emergencies. This insurance company is a fraud they lied and misrepresented me and many others they hide their bad reviews because they don't want you to know. Don't spend your money on this company you're going to have to go to your vet anyway and they won't pay for anything, whatever you pay monthly and for your yearly membership is a waste of money you might as well save it and put it in a special account for your dog or cat. I hope this helps somebody I've spent hundreds and hundreds of dollars and never received any refunds of any kind. I I added a bad review on the better Business Bureau and quickly realize there were many others just like me.

SCAM!!! DO NOT USE!!! I bought this insurance after my dog had an emergency and we had to spend thousands out of our pocket. After paying for 3 years, my dog had another emergency after his appetite rapidly declined over a couple of weeks. He was diagnosed with spleen cancer and passed away. I followed everything they said, down to having an online video chat with their vet and seeking emergency treatment as advised by their vet. They rejected my claim saying that I didn't seek treatment soon enough and referred me to their policy which is very vague and states that the issues that are not covered is not exhaustive.. which means they can basically say whatever they want to reject a claim.. DO NOT WASTE YOUR $$$ ON PAWP!!! Update: I sent an email to them three days ago to the email address they included in their response for them to review my claim but I have not heard back, not even an acknowledgment that they have received my appeal.. I also just received an email from Trustpilot which I will quote: "Pawp would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline." So I have submitted by email address and phone number to verify that this is my genuine experience and review. I am waiting to see if they are going to respond... Update: They finally responded saying basically the same thing as they did when they first rejected my claim, referring me to their Emergency Fund Rules & Regulations under "Additional Terms & Conditions." My final verdict: Don't waste your $$$ on PAWP!! They will give you headaches and "money-aches" after your heartache with vague explanations and excuses... There are better and more reliable insurance companies out there!

I joined PAWP when they were new and they were and did everything they said they were, I think to boost confidence and reviews. Now that they have grown, DO NOT TRUST THEM! They will find a way to increase your payment. I was grandfathered in to a $14 a month emergency fund and they found a way to increase to $19 and now will not refund my mendbership. They are very sketch now and as you can see from recent reviews, do not expect then to do right by you. It was a good idea, then they grew and got greedy.

Probably the WORST service to use. DO NOT USE THEM! I repeat DO NOT USE THEM if you care about your furry friend. They won’t pay for any emergency. The only way they will pay if your dog is at death’s door. My dog had a major injury and they refused to pay saying he won’t die from this. So it is not an emergency. Please, go with Lemonade or Nationwide. They are at least a 1000 times better than this. P.S.: Pawp if you are seeing this, shame on you! Also dont even try to comment on this review by apologizing and asking to reach out to customer care because I know you are just a big bunch if SCAMMERS!

My dog Daise had a lot of blood in her urine she was in pain and we took her to emergency they did a bunch of tests and it cost $2,000 the vet said good thing you brought her in it was 11pm I submitted the claim to Pawp and their r own vet said good thing we took her in when she saw how much blood was in her urine. Pawp declined my claim saying it is outside their policy. What a joke been paying premiums for over 3 years and this is what they do Look elsewhere for emergency pet insurance. Update I have tried reaching out to support but no answers, They do not have a phone number that works either. I do plan on filing a report to the AG and BBB.