PawpReviews of pawp.com

Was a member for many months and my situation changed where my work compensation comes at the end of the month. I spoke on the site with "Jeffrey" and asked them to change my billing date from earlier in the month to later in the month. Seemed like a very easy request and I was denied! Something so simple as changing a billing date apparently is not an option, so canceling was the only option at that point. I am very shocked that such a simple request was denied and that apparently my business is not important enough where they could change my billing date by 2 weeks. I hardly call that customer service, well poor customer service yes. I am shocked and disappointed something so simple could not be accommodated.

My experience with Pawp was horrible Today our puppy died due to pawp negligence. There vet misdiagnosed the problem now our puppy died and they would not pay for the vet bill even though it said on the site the funds were activated by the vet. Never in my life will I ever trust a virtual doctor for a pet or myself. A body can't be diagnosed without seeing seen in person and run tests this here should be illegal.. I verified there not registered with no insurance commission in any state and there business is an apartment complex address. The department of insurance in Wisconsin is involved I will shut them down . Jojo will have justice. In reply to your a answer your company failed to pay my final invoice here is a video is anyone wants to see is on fb i will make it public on fb type pawp and jojo ive posted it all over fb My number if there is any victims is 4l4 24l 699l Neera Your company always has excuses maybe if u cared enough. You would have covered my bill like it said on your site. Which was not covered and your rude billing company of yours called us when we were grieving our baby and all he did was give us rude service . We have another record call when he told us that even though you payed the $3000 we still Had to come up with more money because otherwise our dog was going to die and he started getting into our business it’s none of his business his job was to pay and that was it we don’t need your company’s opinion as far as what we do with our pets that is totally uncalled for they need to focus on processing the claim and that’s it what the problem that everybody is having is that your claims people are fuc@@@ @ssholes that is reality. They treat your customers like 💩 and we’re not the only ones look at Mr. donn black he also had the same experience he had to end up paying close to $5000 for his injuries for his pet and illness and you guys still have not reimbursed him for anything and there’s many other people and we’re going to contact each and everyone of them. And we will mixer our voices are heard. What your company did to us was a slap on the face not only did we follow protocol and we listen to your vet but because we listen to your vet that one day made a difference and we could’ve saved our puppy now our puppy died thanks to your awful service. So don’t come at me with your long lecture that the data because you know what we ended up coming up with the money to give us a down payment so they could see your puppy the problem is that your employee or whatever company did not follow protocol I have found two other people that you did the same thing to and at this point I have the government involved this should not be happening to anybody especially if someone is paying you for a service. We are very upset not we will let a judge decide . We want dr gabbys last name want to insure she was an actual dr not some fake one like your soposably insurance company that you claim is something else yet you act like and insurance company the problem is all your clients think your an insurance company so does the department of insurance. Plus i cant believe you blocked me on fb on you customer page and also other victims . Silvestre

My Rocco (canine) got sick over night with rapid breathing, chest inflamed and trembling. I told the vet and send about 6 videos at their request. After two vets saying for me to wait to the next day and that they would not open the claim tool My Rocco anyway to the ER in Yonkers were caring vets gave him care. I was scared and thought i was insured by keeping my monthly payments for this emergency service. My pet is saved by a miracle because if i had followed these instructions my Rocco wouldn’t be here today.

After purchasing a membership, I asked about my cat vomiting green fluid, hiding, not eating and obviously not feeling well. I didn't see any poop in the litter box. I was concerned about possibly a hairball. Doc T. said that I should give my cat 2 mls of olive oil every 6 hours for 24 hours until the obstruction passes. And asked if I wormed my cat. After 12 hours, my cat felt worse. I wish I had never waited and put my poor baby through all that unnecessary silliness just because PAWP didn't have the nerve to tell me how serious this could be. I'm glad I trusted my instincts and went to an emergency room. My cat had swallowed a string that wrapped around his intestines. The surgeon said he probably had 12 hours to live. I will be canceling my membership. That was the most useless $19 conversation I've ever had, all because PAWP was so concerned about a waiting period. Greedy. Heartless. You should have told me how serious this could have been. My poor kitty had to suffer unnecessary.

PAWP is a SCAM!!! Believe me we should have read the offer more thoroughly. This being said if you do you will hopefully see it is a money collection scheme! Emergency - this must be identified by a paid PAWP veterinarian who in most case will deny the necessity of an emergency. This takes precedent over an actual Veterinarian who actually exams the pet. Huh? Yep a online Dr's opinion based on a photo and no physical exam is a better indicator than an actual physical exam by a qualified Vet. Already this does not make sense!!!!! Next a PAWP Dr could identify it is an emergency but if it is not life threatening they will not pay. Again Huh? This is emergency visit insurance not Near Death insurance right? Next to get a PAWP Dr's blessing you must call or chat online. This all while your dog is possibly bleeding to death or having a seizure. Does this make sense to you? Theri objective is to collect your monthly payment and never pay out. I believe we have seen movies about human healthcare insurance nightmare stories based on Fact. This is them but noone will make a movie of this and your pockets will be lighter. Please get a reputable Pet insurance company. This is not IT!!! I can tell you my Pets whole story but suffice it to say he was near death and we were directed by a Veterinarian who examined him twice before recommending the Vet. Hosp. ER. Where he was admitted by the Vet Dr's there for 2 days given medication and fluids intravenously. PAWP does not think this was an EMERGENCY!

Long story short, I was told that my pet had to be 4hrs from death in order for her to be protected with Pawp. This was after I sent the video and took my pet to the vet based on the recommendation of the Pawp vet. I honestly felt as though I followed the policy and did what was required only to be told "not eligible" because my pet wasn't close enough to death. Needless to recount my disappointment which ultimately resulted in me canceling the service. For the fortunate few that may have benefited from Pawp, that's awesome; but for the vast majority of pet owners this service will not help unless Pawp is willing to reimburse pet funeral expenses.

I don't believe any of these so called 5 stars,excellent ratings are legit. My cat was fading, wouldn't drink or eat and was on deaths door when we did the video chat. She asked a couple of questions and said "Take him to the vets in the morning if he makes it and that she didn't know what was wrong but she did know it would not be covered with their insurance. I believe these raving reviews are fictional. Thank God I forced antibiotics on him even after he would throw them up instantly..I wouldn't give up fighting for his life without any help from Pawp!

Horrible experience 2X this month with them. I will say that the 2nd time was the absolute worst. They told me my dog Maggie was not an emergency case....all the while i am talking with them (1 am) I gave them details and i was so scared for my precious Maggie. I reached out to them and the entire conversation I felt I was talking to a 5 yr old. They ultimately decided AGAIN that my Maggie's condition was not an emergency. Maggie had been panting and pacing non-stop for 2 hours....also squatting trying to urinate....nothing came out only drops of blood in her drops of urine. I gave this so-called "vet" (who would not give me her full name and credentials that i asked for) said "this just sounds like a UTI and is not considered an emergency - just see your regular Vet within 24 hours." I said "She is panting and pacing non-stop......she is trying to jump off the (which is not like my Maggie at all, ever) and this is a sign of extreme pain...so this isn't an emergency???" She said, "if she is in pain give her acetaminophen." She didn't tell me how much to give or anything. Only that this is not considered an emergency. Well long story short: I called the after-hours ER for Animals to talk with them...they said "Bring her in right away and you will not have to wait." DIAGNOSIS: Maggie has a severe case of Bladder Stones. This morning she is in surgery. I guess this isn't an emergency. I am so angry