PawpReviews of pawp.com

Scam insurance- vet agreed animal needed to be seen again emergently but admitted she was constrained by Pawp’s guidelines to release funds. History- my dog stopped eating for 2 days and I called the general line for advice. They asked that I call my vet. I did so, my vet said it was an emergency and needed to be seen today. Pawp didn’t even attempt to cover that even though I later found out on a subsequent visit he’d qualify for emergency funds based on the original conversation. $500 later my poor boy was diagnosed with pancreatitis. Meds given and we were sent home. He rapidly declined two days later- shallow breathing, dehydrated, refusing to eat, shaking of the backsides and complete lethargy- I called to activate the emergency fund because I knew he was going into organ failure. The vet on call agreed with me! However, stated because he didn’t fit into one of their categories they couldn’t issue fund. (Highly recommended that my dog be seen today by my vet at my own expense, however.). Ridiculous. Immediately canceled insurance. These vets aren’t practicing medicine- they are practicing PAWP insurance limitations and pets will die in the process.

This was the fourth time we contacted pawp for our cat Cole who had been unable to have a bowel movement for 6 days, despite straining and passing only mucus. During our last chat we discussed how Cole had stopped eating, drinking and was becoming more lethargic with involuntary contractions passing only mucus from below. We wanted to take him to an emergency vet for evaluation as we were concerned he may be obstructed, not just constipated. However, because he was not literally dying in front of us the vet tech refused to release emergency funding despite this being a life threatening situation as his obstruction could lead to perforation. She offered no advice except to seek medical attention as soon as possible but refused to classify it as an emergency. As a general surgeon myself, I can personally tell you that a 6 day bowel obstruction is an emergency and should have been classified as such; and rather than help the pets they insure, pawp incentivizes users to wait to seek medical attention until their pets are in peril if they want to be able to have any financial help with said emergency. We took Cole to the emergency to find out that he had an obstruction requiring ICU admission and immediate intervention that would cost us thousands of dollars. And where was our emergency pet insurance coverage? Never released. Given this extremely frustrating experience, I will be cancelling my pawp membership, and so will the rest of my family (4 others). We have learned that we were paying for a worthless service, thinking that pawp would help us financially when our pets are in need of emergency services (bowel obstruction/blockage even listed as one of their emergencies), however their strict definition of emergency is suspect, and allows for them to refuse access to funds unless you let your pet suffer to near death prior to calling them. They should be ashamed of this misleading ‘emergency coverage’ (that is essentially not accessible), and I would NOT recommend this insurance to anyone. It is a scam. Put your money in a savings account, you are better off then throwing it down the drain with this fake emergency insurance from pawp.

I really feel for the animals that have a true medical emergency while on the 14 day waiting period. This company will not budge nor make an exception and release funds for an emergency during this "mandatory" waiting period. They should really change this policy if they really cared about animals. The vet I spoke with was very helpful, but there was nothing she could do regarding my dog's emergency, because I'm still on a waiting period.

It took a while to get a reply to a chat request. Then an LVT suggested I go back to the vet. And they can’t prescribe. Disappointed. I unsubscribed.

ive been trying to get in touch with someone for over 3 weeks and noone responds

I had a emergency and when I logged on pawp I kept getting messages that no vets where available . This is unacceptable

your controversy and bad communication killed my cat on sept 3 2021.And you shorted my payment for emergency to make the experience more sad.I couldnt get a verifcation from PawP for treatment so they put him down................

We had to take our puppy to the emergency vet and while waiting I came across Pawp insurance well From what I read it seemed like a great choice but minutes after I bought the policy I read where it's just for an online vet and they have to give you permission to go to the regular vet so I immediately cancelled within minutes they excepted it and said the emergency 3000 was gone but I still had access to online vets which ticked me off I sent a message asking if my $19.00 wouldbe refunded since it was just a few mins when I opened it and closed it they sent back and said no but I still had access to their online vets. I told them they were liars and thieves and it was wrong to keep my money for something I cancelled in a few mins but guess what they are and they don't care. Stay far away from this company it's a scam and a rip off. Good business would of refunded it