PawpReviews of pawp.com

Pawp only reimburses emergencies that “require attention within 4 hours”. Meaning if your pet has toxic ingestion, can’t breathe etc, be sure to call pawp before deeming it an emergency and going to the vet because their vet techs know better via a video call than a licensed veterinarian in person. It’s complete nonsense. My cat had lily toxicity confirmed by two vets (and documented Lily pollen on his fur) and I was told that I’m not eligible for my emergency fund because I called pawp only after my cat had been submitted for treatment and I was still sitting in the emergency room. Furthermore despite listing toxic ingestion as the first item on their list of emergency fund eligible, they unlike every other credible source (the FDA, the ASPCA, licensed vets) think that lily treatment is preventative and not emergency. Customer support team is unhelpful and was dismissive after I detailed out and explained my cats diagnosis. I asked who makes the assessments about lily poisoning being an emergency or not, as all experts say it is, and they refused to respond to me question. I imagine most of the positive reviews here are for their video technician support that answers various questions you might have - a decent offering; but not for their emergency fund. I see they state they need this video call to ensure good reason to use their emergency fund, I’d think 15 pages of vet notes, proof of payment, and expert opinions like the FDA and the ASPCA would be enough for that. I expect their rating here will go down as more of their users look to use the emergency service they advertise.

Pawp vets are much more concerned with making sure all the T's are crossed and all the I's are dotted than they are about saving a dejected, depleted, wounded little animal whose newly adoptive mom (cause she was dumped and animal control said they would just put puppy down) can't afford a new pup but is doing "make do" medicine which is desirable over a lethal injection in that oozy little infected, mangy front paw! But don't worry! Dr. Mom has been nursing babies back with home remedies and farm supplies for a long time. Gurlfren (LIKE COUNTRY FOLK!) WILL survive...and thrive!

The only good that this will do you is if your dog has 4 hours to live if he doesn't you're wasting your $19 a month. If your dog has 24 hours to live you're still out of luck don't throw your $19 away. That was very nice and they were quick to answer the phone but it is just totally useless

I canceled my membership back in November due to a loss in income and not being able to afford it anymore. I was given a free month and thought that my policy would be canceled after said free month. Wrong. I was just charged for ANOTHER month after I had thought it was canceled. I contacted support and explained what happened and was told that the policy was canceled today by customer support and they would not be issuing a refund due to the fact that there was no record of me asking to cancel. However I have both screenshots AND email receipts of the conversation I had with a support rep. I told the rep of this and told them I wanted for someone to call me so that I could speak to someone instead of messages and I had to do this two or three times before the rep just issued me a refund and I instituted I wanted to speak to someone, and the reps response was “ I just said your refund request has been processed. 😊”. Ridiculous that you can’t even speak to someone on the phone. If I knew it was going to be this difficult to cancel and be misled and just been rude to I would not have signed up for this insurance. Edit: Finally got ahold of someone and they were able to clarify the miscommunication however I will not be going back to this company.

Service is fine, unless you expect a veterinarian be available at any point. I can tell you that when I used the telehealth service in Sept of 2021, a person answered the "chat" and never identified themselves with anything other than a name, but it turns out they were a tech, not a vet. I was looking for a second opinion for a medical condition, which this service IS identified as providing, and the person gave a second opinion, but as a tech, all without identifying as such. They have now changed the "names" to identify a title so you know its not a vet, but apparently you won't find a vet online - this is important as if you tell the system you have an emergency, a tech is deciding whether or not it's an emergency and whether or not you get your funds. Keep that in mind, especially if you're expecting them to be there. I understand a tech can tell me if I have a dog with a broken leg that it's an emergency, but does the tech know the difference in cluster seizures vs multiple seizures in the same day? One is an emergency, the other isn't. The companies justification is that I don't know what the service was meant to provide, but I can read the fact they provide second opinions all over their website, and whether or not you realize it, providing a medical opinion, when not licensed to do so is a crime - because these are animals, they apparently feel its acceptable. Also, before there's some "confusion" on what the service provides, here's some excerpts directly from their website - does this say you'll get a vet tech anywhere?? Yep, this is on their site, and was part of the reason I signed up. When I got a vet tech today, and asked for a vet, I was told they have gone for the day. Pawp is proud to be able to offer 24/7 access to licensed vets. No problem is too minor for a call at any time of night. You can chat with a trained veterinarian that will know how to help your animal no matter what time it is. Pawp connects you with unlimited telehealth visits with licensed, trusted veterinarians. The vets that you will find at Pawp are all highly trained professionals. Pawp vets are small animal veterinarians that have excelled greatly in their respective fields. Every vet you interact with at Pawp has at least five years of experience practicing, but most of them have over 10 years.

My dog has been sick for over a week with vomiting and diarrhea daily. She has lost a good amount of weight in just a few days. The vet on pawp recommended withholding food and water 24 hours and if she didn't get better call them back. She didn't get better and I called and all they did was tell me to take her to a vet. No emergency because she wasn't going to die within 4 hours. Don't waste your money on this scam

No vet will accept pawp

Rip-off. I had a documented emergency with my cat, Sam, on August 24, 2021. I experienced a video approved emergency with my cat, Emma, on 12/25/2021. Pawp would not cover the expenses because it had paid $395.00 to pay for Sam’s expenses on 8/24/2021. The customer service representative explained that you are entitled to only one emergency payment per year, regardless of how much of the supposed $3,000 annual coverage you actually use. Quite a money maker for Pawp