PawpReviews of pawp.com

Terrible experience. I took my cat to a vet because he looked like he had an eye infection and didn't seem himself. I didn't do a video chat because I didn't think it was an emergency. When I got to the vet I was told it was. At that point I contacted pawp who reminded me about the video chat requirement and that I should fill out a form to try to get reimbursed anyway. I asked if I should do the video chat right then and take him to a different vet if that's how they need it done but they said no no, you pay it and fill out that form. So I did. Big surprise they didn't pay. Not only that they insulted me in their reasons as to why. So thanks for kicking me when I'm down, pawp. Real nice.

I was really hopeful with this company as they offered a $3,000 emergency fund for $24/month along with "24/7 online vet access". Both times I contacted the online service they told me to see a regular vet and had no other medical advice. The second time, my 18 year old cat presented a new skin wound not from an injury which to me raises alarm bells because she is so old and it could be anything, like cancer. I was told this did not qualify for the emergency fund as it was not viewed as life threatening by the "professional" assigned to the chat because it wasn't something that would kill her "within 4 hours". Are you serious? My cat has to be within 4 hours of death before I can access the fund im paying $24/month for? Im sure I will take her in and find it IS life threatening and end up with a huge bill. Complete scam.

This is supposed to be a great pet insurance company - until you are told that after you rush a dying pet to an emergency hospital, you should have had a "Video Chat" with them before you went there.......Like who is going to take time to have a video chat while you think your pet is dying. So, they refuse to even entertain a huge bill. Thanks for nothing.

Absolutely awful experience. Approved for Emergency Funds, have to goto ER within 4 hours, found one available over an hour away. but made it on time. After admitting our cat, they gave an estimate of between $2000-2500. They wanted a deposit of $2000. According to Pawp, we have to pay deposit, but it will be refunded when Pawp pays final bill. Final bill comes after 3 nights in ER. Pawp denies to pay. Said they needed medical records. Even though it states on their website they just need invoice and will pay in 30 minutes. Anyway after going back and forth for a couple days, They come up with some BS about not following their rules and regulations. The reason they chose, was completely untrue. STAY AWAY, you will regret it if you don't.

Sarah is an AWFUL manager. She hung up on me 3 different times AFTER THEIR VET activated the emergency fund she DENIED my claim. DISGUSTING BEHAVIOR EDIT- Emailed 4 days ago, no response, called and left 4 voice mails. No response because they know they’re a horrible company with no back morals or integrity

Our baby started having pain and didn’t want to get up or move. He would just lie and yelp. He didn’t have an injury or any illness that we knew of. I called/chatted with PawP and they advised me to let him rest and give joint supplements since he was an older dog. It got progressively worse during the day and eventually he couldn’t get up, and stopped taking food or water and going to the bathroom I called back and PawP said if we couldn’t get him up so they could evaluate him walking they couldn’t release his emergency funds. That’s the whole point he couldn’t get up, and we couldn’t get him up. He was obviously suffering but they wouldn’t release his funds. So it was pointless to be paying for this insurance when they won’t approve an emergency which it obviously was.

Signed up on 1/23. Used service on 1/23 to speak to Vet (it was a vet tech not a vet) She offered advice on diet which we were already doing. My dog died on 1/29. Asked to cancel on 2/24. They canceled said no longer had emergency fund but could still speak to vet. Found out I was charged for full 2nd month. Tried to escalate and was ignored. They continued to send me marketing emails with my dead dog's name. Disgusted with their money grab and lack of customer service

This is BO.again, Iwrote about the reinbustment that pawp would not pay. they reply back to contact Hanna, when I tried ,I could not. And after Tenicka passed on, they took out another month out of my account.that the kind of people that are SCAMMERS.