PawpReviews of pawp.com

It became rather obvious that something was wrong with my cat. We took her to the vet after using the online vet help option. She was misdiagnosed so she got worse instead of better. After a few day I once again used the online vet who told me to take her back to the vet. I was hesitant because of the bill I just paid because I didn’t have insurance other than pawp’s emergency protection. My wife ended finding an emergency vet because it was late Saturday night, and took her in. She was then diagnosed with cancer with only a couple days to live. My wife chose to bring her home with meds to comfort her because no one knowledge the extent of her condition. Everyone woke up Sunday morning to the knowledge Annabeth was passing away. She passed 2 days later. I filed a claim on the emergency protection that I’ve been paying extra for. This claims to pay out up to $3,000 in the event of an emergency. Our vet fee was just under $1000 because they discounted some of the bill. She passed June 9. I either filed the same day or the day after. Pawp kept going back and forth with me asking me to submit files that I’ve already submitted and explained that to them over and over. After multiple delays with this ridiculous routine, I began to believe this was in fact a sham. Today, July 13, I was denied my claim due to the fact that “ Annabeth's symptoms and presentation is not considered a life-threatening emergency and therefore does not have coverage under the emergency policy.” So apparently a deadly cancer isn’t life threatening! This of course confirms my suspicions of the sham! It’s too late for me, but maybe I can prevent someone else from wasting money on their lies. As a Walmart+ member, you can get Pawp for free including the online consultations. Take advantage of that if you have it, but avoid paying them for anything thinking they will help you.

I am extremely disappointed with my experience with Pawp. Immediately after paying for the service and downloading the app, I realized it was not at all what was advertised or what I expected. I was under the impression that I would have access to a licensed veterinarian when my pet needed medical advice. Instead, I was repeatedly directed to veterinary technicians who simply provided generic lists of over-the-counter or online medication suggestions. What was even more frustrating was that my concerns were repeatedly dismissed. Rather than listening to what I was explaining about my pet, I was made to feel as though I didn't understand my own situation. The conversations were dismissive, unhelpful, and lacked any meaningful clinical guidance. It is also incredibly difficult to speak with an actual veterinarian, which defeats the purpose of paying for this service. When your pet is sick or you're already under stress, the last thing you need is to fight through barriers just to receive appropriate care. Based on my experience, this service has been misleading and completely unusable for my needs. I paid for a service that I cannot use as advertised, and I believe I am entitled to a full refund. This has been a highly disappointing experience from the very beginning, and I cannot recommend Pawp to pet owners looking for timely, professional veterinary support.

I had an extremely disappointing experience with Pawp during one of the worst moments a pet owner can go through. I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise. Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied. What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity. At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most. I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.

Unfortunately we have had a terrible experience with this company. Like many other reviews, Pawp has denied our emergency fund claim despite proper documentation and attestations from our vet. They are ultimately an insurance company first and they are incentivized to deny all of the claims that they have. I'm not sure what I was expecting from them, but I'll never spend a dollar here again,

This site is a scam! After charging $100 and waiting in line to talk to a “vet technician” about getting my dogs antibiotics for a UTI they simple told me to go to a real vet in person completely negating the point of this service. Do not fall for this scam!

I had to rush to the vet because my pet has labored breathing. Once there I was told that my cat was extremely sick and full of fluids. Since April 08,2026 that I filed the claim, I have been waiting for the refund of the euthanasia . I am filing a complaint with other authorities . Beware of this dishonest company.

Cannot provide meds. Worthless. Wasted 30 minutes providing information and consulting with a vet.

I haven’t even used the service! I’ve canceled and they are still stealing my money. It’s nearly impossible to reach an actual human being to even speak about this, I’ve chatted with their AI assistant and nothing. 57$ isn’t much to some, but for absolutely no services rendered, it’s a rip off. I want my money back and I will be contacting the BBB if I don’t receive a refund!