PawpReviews of pawp.com

The last picture of my dog alive was sent to them. And they still thought the dog was relatively fine, despite a large stomach bloat. I was going to take my dog to the pet ER, but the vet tech gave me false reassurance my dog would probably be okay. As a result, my dog died at home. They will gaslight you until your dog is dying right in front of you. Each licensed vet tech needs to be reported to their state's vet board for providing false reassurance and false information that your dog's condition is not an emergency.

If you think about getting a company to cover your pets for emergencies... DO NOT I REPEAT DO NOT USE PAWP! Maverick had an emergency surgery almost over a month ago. It cost a hefty penny and thank god for Kenzie and her family helping out since this crappy “emergency fund” company is worth nothing. I been paying monthly since I lost Lapua for this and they have the nerve to tell me that in the spur of moment emergency my dogs emergency surgery wasn’t an emergency for them to cover me or at least give me something all because of a video call I could not make due to service at the time but immediately chatted with a specialist while at the vets office. They are telling me because he threw up a couple times 3 hours before that the symptoms happened throughout the day that my dog almost dying and having EMERGENCY SURGERY isn’t an emergency. So I’m suppose to call just cause my dog throws up once or twice because it seems he had a upset tummy so I did what I could to settle that? A dog throwing up isn’t an emergency. My dog barely able to move without puking became the emergency and at that time my mind was set on saving him not a dumb ass video call that would result in the same result as me bringing him to the emergency vet. Whether or not I called or could call, he would have died without ty at surgery. It didn’t matter what your “webcam professionals said” your opinion is more important than a vet in person? An absolute scam of a company. The reps were rude and told me “it’s not my fault you can’t follow rules” so you’re telling me .... this hurricane Ian that happened there’s no service anywhere if my dog had an emergency and I had to take him in and can’t video ... I’m not covered ? Even though I pay you monthly to cover my dog in case of an emergency... pathetic and disgusting of a company! Highly do not recommend!

Complete waste of money. Dog was torn open and they refused our claim because "it was not life threatening". Save your premiums and pay as you go. Would not recommend to my worst enemy.

I went to Pawp because they advertised me being able to get Nexgard for my dog. I filled out their little questionnaire and instead of Nexgard it wants to get K9 Advantix which is gross af and makes it disgusting to touch my dog. Then I tell the person who's in chat that I hate K9 Advantix and the reason why and that my dog always gets Nexgard from the vet and they say they can't change the "moron" AI recommendation. I'm sorry but you as a human can't change the recommendation? You have vets on staff but they can't change the recommendation? This is the most absurd thing I ever heard that they let some Internet quiz decide what product is best for my dog.. It's freaking CODE!!!!!!!!! It's not even human!!!!!!! It's not even a vet!!!!! And they are UNWILLING to actually check things out in my specific case? Screw you. You should be dismantled and fined $10,000 for medical malpractice. Letting a aSFuNS UFIAI Internet incompetent AI decide? if it's even an AI. No. You deserve to have you business burned to the ground. It should be taken from you. Shut down. Worshipping technology instead of actually practicing competent medicine and then exploiting the instant gratiication nature of the current generation no. Lucky I am not in charge you would be out of business you evil incompetent devils.

Where do I start? Pawp has mishandled the sudden death of my cat with zero sensitivity PLUS has denied my claim, saying I didn’t submit paperwork in time. I hope this is a misunderstanding because I sent it in through their website within the required time frame. I tried to call support to challenge this and ask why they kept getting emails asking how my cat was doing AFTER he died & I could see on my account they still hadn’t triggered my emergency funds. I got voicemail & NO ONE returned any of my calls. This is standard, I was told. No human beings you can call when things go south unless you have a billing question. What???? UPDATE: Pawp did eventually apologize & did pay my claim, but I stand by every criticism is this review. It was an awful, stressful experience. Keep in mind if it’s a true emergency situation with your pet as it was with mine, do you really want to have to prove it in a mandatory video call with their “vet”?—not a vet, by the way, but a vet tech. Trust me, you do not. Plus, they changed their policy after I signed up. They stopped paying charges directly, which was a positive to me. A massive bait-and-switch to every customer who expected otherwise. THIS IS NOT PET INSURANCE. Make sure you understand this.

I was written today that during our emergency of my dog getting stung, eye swole shut and having breathing issues because of shock, I had to contact pawp during this emergency for the insurance to apply. It is crazy to expect this to be done as the dog is squeezed in for emergency (no plannned visit). Not sure how they can expect someone to do that.

We purchased coverage for our pets because they did not require upfront payment. Then, some time later, they changed their policies to require payment of the vet bills upfront and the "apply" for a refund. The change in terms was NOT agreed to be me, but rather FORCED on me. I have cancelled my policy and recommend that everyone steer clear of these crooks. Check out their BBB page... they have an "F" rating.

Well, when I bought this insurance for my dog, I liked the terms. However, I hadn't even used it yet and suddenly the terms changed to some things I didn't like and with which I didn't agree! When I sent word to cancel and why, I wasn't even given a full refund! I feel as though I've been ripped off! I wouldn't recommend this insurance to ANYONE.