PawpReviews of pawp.com

I recently left a review for Pawp. Just not comprehensive enough for the… Just not comprehensive enough for the money. There are far better options for pet insurance at about the same price Date of experience: November 08, 2022 Edit Delete Share Reply from Pawp 4 days ago Hi there, Thank you for taking the time to leave a review. The Pawp Membership is a pet care membership rather than an insurance product. Our most recent promotion brought the cost of the membership in the first year down to a cost-effective-for-most-people $14.00 per month. Sincerely, Your Pawp Support Team Cost effective isn’t even close to appropriate if an emergency claim gets denied. Which is what happened in my case. I was in contact with the Pawp pet healthcare specialists for a few days. My little buddy Fozzie was having trouble breathing. He was coughing for a few days. I contacted Pawp twice to discuss the problem. On the third day, he was really having trouble breathing. Scary trouble breathing. I rushed him to the emergency vet where he was diagnosed with “serious pneumonia”. I wish I could show you the video I took. Which I still have. When I tried to get Pawp to cover the emergency visit, I was told no. He wasn’t sick enough to warrant an emergency room visit. Pawp is a scam. They’re just like all other kinds of insurance. Their job isn’t to pay out when a claim arises, their job is to find any way to deny a claim. Don’t be fooled by the low price. It turns out, just like anything else, you get what you pay for. Apparently I paid for a large bill, not for responsible pet care. Pawp is misleading Update Pawp has replied . They said I took my dog home before a diagnosis. That’s why they didn’t pay. Nonsense. I’ve got alllllll of the paperwork to prove it. Even x rays. Even my vet, not the emergency vet, looking at the records and confirming “severe pneumonia”.

Just like any other pet insurance company they just take your monthly subscription and never deliver when you're going through tough times with your pet being sick

Received a free year with T-Mobile but they immediately said it expired and now I will be charged a premium for one year. It was less than a few weeks. I filed with better business bureau. It's worthless. Not real insurance.

Unfortunately I had a terrible experience with this company. I am a huge animal lover and I am also an insurance agent. Initially I wasn’t aware you needed to video call their vet to get approval and the reason I wasn’t aware is because they don’t tell you, however it’s in the fine print, which is A HUGE thing to not tell your clients right off the jump. When I came to them they gave false hope stating they can still possibly provide the coverage as long as the documents I send in show everything that happened for his emergency visit. Well I sent them in extreme detail my dog was hospitalized for 4 days with pancreatitis and after no one answered me for 2 & 1/2 weeks they finally emailed back after threatening the BBB, saying my claim wasn’t accepted since I didn’t video call with their vet. They also stated they had no way to contact me this since they were sent to spam. I find this puzzling since I’ve gotten several emails from them in the past. Not sure why on earth they tell clients to send in paperwork since they can approve it after the fact, knowing they have no intention of doing so. It’s clear now how they make their $ and it’s to avoid paying out claims… all while I’m trying to get ahold of someone via email regarding the status of my claim they made sure to charge me for my monthly fee which is at this point comical they also made sure to tell me they won’t be refunding me that installment. Anything to squeeze out every cent from your clients is not an ethical company the fact that they made sure to tell me they’d see on my claim being approved and then ghosted me for 2 weeks, only to deny the claim the day after they made sure to take my monthly installment. Take this as a sign to sign up with a more reputable A rated carrier that doesn’t have hoops you need to jump through. Just signed up with Lemonade. I’ll be reporting these unethical practices to the insurance commissioner.

I would normally give Pawp a five but I woke up today to find out that they have completely changed. I have been a member with Pawp since it was just $19 a month. I was covered up to $3000 and had unlimited vet talks about any issues, anytime. I used them a lot; seeing that I have five Dogs. I could reach out day or night. My first disappointment with Pawp is that they no longer pay the emergency bill directly; they now reimburse you just like the other pet insurance (so we know what that means? Red tape and potential denials). The second issue I have is like I stated above; I use to reach out to them day or night for minor to serious issues. This was extremely helpful in avoiding unnecessary visits to the vet. Now it seems that they want me to pay a annual fee of $99 to have access to 24/7 vet support. The third and not such a big deal issue is I went from $19 to $24 a month. I do not mind the price increase for the same coverage cause I loved what they offered and felt it was fair. But $24 a month plus $99 a year is in my opinion unacceptable. I am very disappointed with Pawp. The thing that made them stand out is the $3000 protection. There are a lot of pet parents that do not have that kind of money laying around. Pawp gave us that peace of mind. With Pawp I had no worries that in the event of something serious they would be there with $3000 to help and I would not have to navigate through red tape to cover my Dogs bill. I hope they change back; if not I will be canceling them. Cause if I have to pay upfront then what’s the point of them?

TOTAL SCAM! The office address is a mail drop. The customer service phone is never answered. The chatbot will NOT help you cancel - the "cancel" button is NOT THERE like they show. You can't email billing support; you can't call them; you can't chat with them. YOU CAN'T CANCEL! They just keep trying to hit your card over and over. Buy real pet insurance. Or just take the money and save it. EDIT: AFTER OVER HALF AN HOUR I FOUND THE EMAIL ADDRESS below, and they did fix it in a minute. They sure hide it good!

You are better off to get an actual pet insurance. My dog was injured and I communicated with Pawp vet who asked me questions and I answered them. The vet refused to release funds though the injury was big enough and looked inflamed as the doctor confirmed. Note sure if that was deliberate to have me stay and be delayed from giving my dog the care. Still the doctor refused to release funds and told me to seek medical care for my dog in the next 24 hours, which I did. I took my dog the next day to the vet and she needed work up to cut and clean the wound, many stitches and confirmed in a letter to Pawp that it was deep cut. Pawp denied to reimburse me, as I took time to take my dog, because per their vet she was ok and all I had to do is watch her till I take her to the vet next day. They take your money and NEVER reimburse you for any emergency matter! You took my money and never give it back, when needed! I would have given it zero star if I system allowed. P.S. Now when I read all those happy reviews I wonder how active those customers are and amazed of how they all happen to have the same writing style... I am just saying :O

I bought this a few months ago because they said that my vet would be paid directly, then they changed to I pay and get reimbursed. Cancelling has been a nightmare. There are no live people to talk to. I would give zero stars if I could.