Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
pawp.com
Website
pawp.com
Category
Animal Health
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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She was very informative and answered my concerns quickly. She offered suggestions as well helped me find the right solution.
Response from PawpJan 17, 2022
Thank you, Allison! :) We appreciate your kind feedback and are always here for you.
KT
Kell T.
QI and the pawp team are incredible
Qi and the pawp team are incredible! I had to use my emergency fund and Qi assisted me through everything. It was such a relief and my cat survived and the bill was taken care of immediately. I am thrilled! I love the easy online vet access and the emergency fund made my life a little easier. Thank you PAWP!
Response from PawpJan 17, 2022
Thank you for the kind feedback, Kell! :) We appreciate your sweet review and are happy we were able to help.
CU
customer
Victoria was just SO amazing
Victoria was just SO amazing and SO helpful with my behavioral concern I had for my three rescues! She provided some excellent pointers and gave to me a BUNCH of related articles of which I've printed, read and highlighted. The family has already begun to incorporate some of the training and doggie "brain game" suggestions. I decided to try lick mats (they LOVE these) and some vet approved natural supplements to help my dog Gracie feel more calm and secure. Pawp has been a life saver!
Response from PawpJan 17, 2022
Thank you for the kind words, Holly! :) We are happy to have you in the Pawp community. Never hesitate to reach out if you need anything! We are always here.
JM
Jaqi M.
Excellent! I HIGHLY recommend Pawp!
My intention was (is still) to leave a review about Pawp on several sites, once I became a little less flustered at all that has been happening with my furry baby girl. Seeing as Review Request is included in the my latest Pawp Chat Transcript, I will be happy to share, even though it may not be as detailed or comprehensive as I would like my review to be.
Although I have used Pawp a couple of times this last week and was pleasantly impressed on each occasion, based on today's interaction with both "Julie B" (over text chat) and with "Danielle O" (over video chat), Pawp went from 'impressive' to AMAZING!!!!
I originally had issues connecting from my laptop to my camera which was a bit frustrating, but the Licensed Veterinary Care Techs were patient with me. I opted then to use my phone, and the video chat went through to Danielle O, without a problem.
I cannot say ENOUGH good things about Danielle O. She is a person who exudes kindness and patience ... Kind of the type of person we alI WANT to (or at least should want to) BE. She was kind, considerate of what my pet and I were going through, she was knowledgeable, kind, informative, caring, respectful ... I could go on, but I am about to cry, as my dog is still not well after a couple of vet visits.
In fact, one of the vets we visited in our area days ago, could honestly learn SO much from the lovely people I "met" today "at" Pawp.
The veterinarians at Pawp, or at least the ones I have spoken to there, are truly worth their weight in gold!
In closing, I know, (at least I hope), there are those who love their pets as much as I do. To them, without reservation, I would recommend Pawp in a heartbeat.
-------------------
UPDATE: Our dog, who was severely ill - to the point of me having to feed and water her with syringes - has made a FULL recovery in terms of eating and drinking and playing and going 'potty' normally. She has put on a little of the weight she lost, and we're expecting her too be at 100%, in no time at all.
Response from PawpJan 17, 2022
Hi Jaqi! Thank you so so much for the kind words! :) We are always here to support you. We love our team and happy you have had such a positive experience.
CU
customer
Thank you
Thank you from me and Suavecito
Response from PawpJan 17, 2022
Thank YOU Felisha! :)
JA
J&A Golden P.
Heartbroken, but grateful
My sweet girl got into a fight with the neighbor's dog and her femoral artery was severed. After I applied a tourniquet (yes, bad, but at that point I cared more about her life than her leg) I did the video chat thing on the way to the emergency vet and they immediately activated the emergency funds.
We made the 45 minute drive in 20 and she made it long enough for them to get an IV and other stuff in her and they managed to keep her going for a few hours but she had just lost too much blood... She didn't come home.
Nothing can bring her back, but at least Pawp covered 3k of the 5k (I requested full measures - do absolutely everything I don't care how much it costs). $2,000 is a little easier to swallow than $5,000 when you've already lost your beloved dog whom you raised from birth.
My mom nearly succeeded in convincing me to cancel last month; I can't even describe how thankful I am that I didn't. Worth every penny. I can't recommend Pawp enough.
Response from PawpJan 17, 2022
Thank you so much for the kinds words! :) I am so sorry to hear this, but happy to know Pawp was able to help. We are thinking of you!
CH
Christina
Call back was really quick
Call back was really quick, very friendly!! It was nice to get advice with a free week trial!! I love my girl and don't want her to suffer and you can't usually just talk to someone with at least $65.
Response from PawpJan 14, 2022
Thank you so much, Christina! We appreciate your kind words and happy to know that Pawp has helped!
PM
Phyllis M.
So far my first time using it was good…
So far my first time using it was good everyone very nice
Response from PawpJan 14, 2022
Thank you for your review, Phyllis! :) We are happy to have you in the community and are always here to help.