PawpReviews of pawp.com

After the one year trial membership, I canceled the membership in the Pawp app. They still charged me $99 for another year. I contacted Pawp on the day I saw the credit card charge. They refused to give me a refund. This company is a scam. Do not sign up and warn others. The Free Trial membership ended on Oct 17, 2023. I was charged $99 to my credit card on Oct 17, 2023. I tried contacting them on Oct 17, 2023, but they did not respond until Oct 18, 2023. They refused to cancel my membership and credit my card $99.

Complete scammy app and company. Got a year free through T-Mobile then they charged $100 renewal with no refund or cancellation option. I've never seen a company refuse to cancel and refund the day your renewal is happening. Obvious bait scam to hope you forget this service and keep sucking money out.

They jumped through hoops to find every reason to not approve our claim. The app does not work properly when they ask for more paperwork. This is how they get you. And then tell you your time " ran out" what a waste!!!

Scam. Reported to New York Attorney General's Office. They failed to cover medical expenses. I paid an additional $14 a month for Emegency insurance. My dog had an Emegency and Pawp refused to pay. They scam customers into paying monthly fees and then don’t honor the agreement leaving customers with medical bills to pay. I have submitted complaints with BBB as well and told T-Mobile and Walmart plus to stop promoting this dishonest company.

Total rip off. They dont intend to ever reimburse anyone for anything. Stay away from these scammers!

I wish I could give 0 stars. I’ve used this company for over 6 months and I was told by one of their vet to take my dog to the emergency clinic. Therefore, I went and missed work. I paid this clinic using the money I had for my rent. Only to wait almost a month for the response to come back declined. GUYS DO NOT EVEN TRY to APPEAL. They will not listen and will try to make you think it’s your fault for not taking your dog in sooner. PLEASE STAY AWAY from this company I wish I did. They are a SCAM and will NEVER PAY FOR YOUR EMERGENCIES. STAY AWAY!

My dog suddenly started defecating a substantial amount of blood in his stool, had abdominal distension and showed severe discomfort when pressure was applied to his abdomen. I didn’t schedule a meeting with Pawp as I was obviously very concerned and ran him to the vet immediately. According to them that’s “not a life-threatening emergency”. According to the actual vets however, that was indeed the recommended course of action as a severe blockages via unknown foreign bodies can potential cause punctures to intestinal tracts and result in sepsis. All of that considered, they still reject it. Company is only out to take as much money as possible and deny any claim possible. HIGHLY recommend switching to actual monthly pet insurance to avoid the callous, toxic attitude exhibited by this company. EDIT: Would also to make it clear that Pawp specifically says that even though the symptoms my dog exhibited may have constituted an emergency, they won’t cover it because it turned out he was okay. That is to say, even though it was impossible to determine that before consulting a Vet, they still don’t care and reject it. Further, if your dog experiences a list of injuries such as a closed fracture, even though it requires emergency intervention and potentially surgery, it isn’t covered under their “emergency” fund. The icing on the cake is that they say their “ Rules & Regulations exist so we may provide all of our members with equal access to care and financial security, which means we are unable to make any exceptions.” Which reads as- we make money from rejecting as many claims as possible.

This app is Useless and a waste of time and money!!!!! Do NOT buy this app!! They can not diagnose or write prescriptions for your pet. So pretty you have to pay to have someone say, "That's is concerning, you should take them to a vet!" Do NOT buy this app!!!!