PawpReviews of pawp.com

4.41,735 reviews
Animal Health
447 Broadway, New York, New York

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Pawp

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About Pawp

Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.

Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pawp.com
Website: pawp.com
Category: Animal Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pawp reviews

Showing 1,435 reviews with 5 stars · Clear filters

Dareon M.
Jan 23, 2026
Panicked fur mom
Well my fur baby sent me into a panic late yesterday evening and all the local vets were closed. She just started coughing out of nowhere and since she's a little over 10 years old I was worried. We had an appointment with a CVT and before the call ended my baby was sleeping and breathing normally!!!
Response from PawpJan 26, 2026
Hi Dareon, Thank you so much for sharing this. We know how scary moments like that can be, and we're really glad our care team could help bring you some peace of mind. Hearing that your fur baby was resting and breathing normally by the end of the call means a lot to us!
James E.
Jan 23, 2026
It wasn’t just a sales pitch for…
It wasn’t just a sales pitch for products sold by Walmart. The vet had told me what I was looking at how to deal with my dogs condition. I asked about the medicine so I’m currently giving my dog and they knew what those medicines were and how they react to my dog, which was very beneficial to me. It was a very personal visit. The app has some problems. It asked me to upload some pictures for the health check and it just wouldn’t go. That was very disappointing. So the app needs some work. It has to upload pictures so I took live pictures instead of from my photo album. I could see the picture it came out right but it just wouldn’t upload.
Response from PawpJan 23, 2026
Hi, thank you so much for taking the time to share this thoughtful feedback. We are really glad to hear that your visit felt personal and that our vet was able to help you understand your dog’s condition and current medications in a meaningful way. That kind of support is exactly what we aim to provide. We are genuinely sorry about the frustration you experienced with uploading photos in the app. That is disappointing, especially when you are trying to get help for your pet, and it is feedback we take seriously. Our team is actively working on improving image uploads and overall app reliability. Thank you again for your honesty. It helps us continue improving the experience for pet parents.
John
Jan 23, 2026
My first encounter with a live Pawp rep…
My first encounter with a live Pawp rep was very satisfying. I was asked several vital questions, and the rep did some quick research and answered my concerns very adequately. I am very impressed with the patience and knowledge exhibited in this encounter. The only thing that could make this a better experience is if it had happened verbally rather than by text. I don't do text well. Otherwise, I am very satisfied with the experience
Response from PawpJan 23, 2026
Thank you so much for sharing this. We are really glad to hear you had a positive first experience and felt well supported by our care team. We appreciate the feedback on communication preferences, and we are always happy to be there for you and your pet.
Sam A.
Jan 20, 2026
Great app
Great app, great service!
Response from PawpJan 23, 2026
Thank you so much for the kind words, Sam. We are really glad the app has been helpful and that we could support you and your pet!
Agnes B.
Jan 8, 2026
Am satisfied with the service providers
Am satisfied with the service providers
Response from PawpJan 23, 2026
Thank you for sharing this, Agnes. We are happy to hear you had a great experience and that we could be there for you and your pet!
Alledria W.
Sep 29, 2025
Great app and friendly assistance!
Great app and friendly assistance!
Response from PawpOct 7, 2025
Hi Alledria, Thank you for taking the time to leave a review. We appreciate your positive words and are available 24/7 to assist you with your pet care needs! Sincerely, Your Pawp Team
John S.
Jun 28, 2025
They have helped me quite a bit getting…
They have helped me quite a bit getting medicine for my cat. The people are very nice. I somehow missed my phone call today I believe they got me the medicine I wanted. I may have to use their emergency fund I'm not sure what's wrong with my cat. But they did recommend a vet here in Gainesville so that's how I'm going to go to I hope I don't have to use it but if I do it would really save me some money
Response from PawpJul 5, 2025
Hi John, Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience. Sincerely, Your Pawp Team
Salim P.
May 10, 2025
So nice and wonderful
So nice and wonderful
Response from PawpMay 14, 2025
Hi Salim, Thanks for your kind words! It makes us so happy to know we could be there for you and your pet in your time of need. Let us know if there's anything else we can do and please don't hesitate to reach out to the veterinary doctors and nurses on the Pawp app for any follow-up care questions or advice you may need! Sincerely, Your Pawp Team

PawpReviews of pawp.com

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It wasn’t just a sales pitch for…

My first encounter with a live Pawp rep…

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Am satisfied with the service providers

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They have helped me quite a bit getting…

So nice and wonderful

About Pawp

About these reviews

More in Animal Health

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Pawp reviews

Panicked fur mom

It wasn’t just a sales pitch for…

My first encounter with a live Pawp rep…

Great app

Am satisfied with the service providers

Great app and friendly assistance!

They have helped me quite a bit getting…

So nice and wonderful