cindy T.
paid priority shipping still not here…
paid priority shipping still not here been 10 days tracking with no updates they say it takes 1-3 days for updates last update 12/26/25 i check every day and no updates i wont be ordering from this company since paying for priority shipping is just extra money for them and not to get the product to their customers
Response from Paw OriginsJan 3, 2025
Hi Cindy, We sincerely apologize for the delay and frustration you’ve experienced with your order. We completely understand how disappointing it is to pay for priority shipping and not see the timely delivery or updates you expected. This is not the experience we aim to provide, and we’re deeply sorry for letting you down. While shipping delays are sometimes outside of our control due to carrier issues, we take full responsibility for ensuring our customers feel supported throughout the process. We’d like to investigate this further and work to resolve it as quickly as possible. I will reach out to you immediately and we’ll do everything we can to assist you, including looking into compensation for the shipping cost if applicable. Thank you for bringing this to our attention, and we appreciate your feedback. We hope you’ll give us the chance to make things right.




