Paw OriginsReviews of paworigins.com

Response from Paw OriginsOct 17, 2026

Hey Rose, Thank you for being a returning customer, and for taking the time to share this. We're sorry the checkout options felt confusing. We checked our inbox and couldn't find a message from you, so it may not have reached us. We'd love to look into the extra item on your invoice and get it sorted for you. Please email us at [email protected] with your order number or the email you used to order, and our team will take care of it right away. Give your pup a scratch from us! Pier, PawOrigins® Customer Support

Response from Paw OriginsSep 1, 2026

Hey Mikki, Thanks for flagging this, happy to clear it up. Dr. Kathryn Dench is a real, licensed veterinary professional who advises PawOrigins; she travels internationally rather than keeping one fixed U.S. office, which is why a local phone listing won't turn up in a search. You can see her on camera on our official channel: https://www.youtube.com/@DrKathrynDench. Glad to share more if useful!

Response from Paw OriginsJul 27, 2026

Hey Charlene, Following up here so other readers have the full picture. We looked into your account specifically: the recurring charge on the 30th matches the subscription frequency you selected at checkout (confirmed via our 3-step flow — product, quantity, then frequency), so it wasn't a duplicate or unauthorized charge on our end — it was the plan processing as scheduled. We know that's frustrating if the cadence wasn't what you expected, which is exactly why we reached out directly to get it corrected for you right away rather than leaving you to chase it. We appreciate you giving us the chance to make this right, and we hope it reflects the experience you'll have with us going forward.

Response from Paw OriginsMar 5, 2026

Hi Charles, Thank you for sharing your feedback and we’re really sorry for the frustration you experienced. That’s not the level of support we aim to provide. For clarification, the suggested serving of 0.025 ml per lb of body weight is the total recommended amount for a 24-hour period, which can be given once daily or split into two servings depending on your dog’s needs. We also sincerely apologize for the delayed response from our support team. We understand how important timely guidance is, especially when it concerns your pet’s wellbeing, and we’re actively working to improve our response times. We’ve reached out via email again to try to make this right, and we’d truly appreciate the opportunity to help resolve this for you and your pup. Your experience matters to us. 🐾

Response from Paw OriginsJan 14, 2026

Hello Gigi, Thank you for sharing your feedback. We’re glad to hear the product helped your dog, and we’d like the opportunity to better understand what happened with your second order. We take order fulfillment seriously and ensure all orders are properly shipped and delivered. That said, occasional courier errors can occur that are outside of our direct control, and when they do, we’re always happy to step in and help resolve them. At the moment, we haven’t been able to locate your order using the information available in this review. If you’re open to it, please reply here or contact us directly with your order number, the email used at checkout, or the name on the order so we can locate your account and look into this further. We appreciate you bringing this to our attention and look forward to assisting once we have a bit more information. Cheers, PawOrigins® Team

Response from Paw OriginsJan 14, 2026

Hello Katherine, Thank you for sharing your experience. We’d like the opportunity to look into this and provide clarity. We take billing and order accuracy seriously, and we do not ship or charge without an active order on file. In some cases, repeated charges can occur if a subscription remains active or if an order was placed more than once, which is why reviewing the account details is important. At this time, we’re unable to locate your order or account using the information provided in this review. If you’re willing, please reply here or contact us directly with the email address used at checkout, any order numbers, or the name on the order so we can review the charges, confirm shipment history, and assist further. We appreciate you bringing this to our attention and are happy to take a closer look once we have a bit more information. Cheers, PawOrigins® Team

Response from Paw OriginsSep 3, 2025

Hi Twyla, This is Mike here, CEO of Paw Origins. I’m truly sorry for the frustration you’ve experienced. I can imagine how upsetting it must have been to receive orders you didn’t expect, especially while dealing with email access issues. After reviewing your case with my team, I can confirm your subscription was set up as a monthly plan at checkout in May. The challenge came when your cancellation request was sent from a different email address than the one tied to your order, which made it hard for our team to locate the subscription. I believe you had issues logging in also because your older email is no longer working, which might be the reason why you couldn't login. We make the subscription easy, customers receive a login code to enter their portal. However, if your email is not working, that could explain why - and if you're using a different email not tied to your order, you won't see your subscription too. We try our best to remind customers of this in all our communications/emails. However, this series of events created this unfortunate gap which caused the delay, we sincerely wish we could do better! Once we understood the situation and got more info from you, we were able to locate your account - we canceled your subscription immediately and reassured you directly that no further orders would be sent. That’s why I was surprised to see this review after we had already resolved things with you. We’re a small company that cares deeply about every customer and their pets, and while we’re not perfect, we always strive to make things right quickly when an issue arises. I want to personally reassure you again that your subscription is fully canceled, and no future charges will occur. More importantly, we’ve already strengthened our process for handling cancellation requests to prevent this from happening to anyone else. If you’re open to it, our team will reach out to discuss how we can make this right for you. Your trust means a lot to us, and I’d like the chance to restore it. From All Of Us at PawOrigins®

Response from Paw OriginsApr 12, 2025

Hey Sally, We’re truly sorry to hear about your experience and your pup’s reaction—that’s never the outcome we want. Each dog is unique, and while many see great results with our supplements, we understand that individual responses can vary. Your pup’s wellbeing is our top priority, and we’re here to support you every step of the way. We understand how frustrating delays like this can be, especially when you’re trying to do what’s best for your dog. Our goal is always to provide a smooth, supportive experience, and it’s clear we fell short this time. We’ve already reached out and requested your details so we can personally follow up and get this resolved as quickly as possible. We take pride in our customer success team and are committed to making this right. Thank you for your patience and for giving us the opportunity to turn this around. 💛