Kim K.
Don't expect refund! Refund given
I found out this product is not what it claims to be so I contacted the company explained i didn't open the package can I send back for refund. I got a no. So there refund policy is not true. I never opened the package and going to pitch. Just lost all my money. They refunded my money after this review. So I am up dating this review. I put 5 stars because they said to donate the bottle that I didn't open to a shelter. I will take to our animal shelter.
Response from Paw OriginsSep 16, 2025
Hi Kim, We’re sorry to hear about your frustration. To clarify, all of our products are transparently labeled with exact ingredients on our packaging, website, and marketing materials. The statement that the product is “not what it claims to be” is not accurate, and it's unfair to us when we have also taken the time to explain and make clarifications to you via our email exchanges. We also want to note that we never denied you the ability to request a refund. Our team was simply trying to explain any misconceptions as it wouldn't be fair if you had misread information. Our Concierge team took the time to engage with you in good faith and ensure you and your pup were supported. We regret that despite these efforts, you’ve chosen to leave this review. We remain committed to fairness, transparency, and taking care of our customers and their pets.