Kevin F.
They sent me a tracking number day 2
They sent me a tracking number day 2. It is click bait to a page that you cant X out of without playing their game. When a consumer isn't given an option to track their order freely, destroyed my trust.
Response from Paw OriginsJul 22, 2026
Hey Kevin, Thank you for taking the time to share this, and I am really sorry the tracking page frustrated you. That is not the experience we want, and I get why it felt like a bait and switch when you just wanted to track your package. I have flagged this to our team so we can take a hard look at that page. In the meantime, if you would rather track your order directly, just reply here or reach out to [email protected] with your order number and I will send you the tracking link straight away, no extra steps. I appreciate you telling us this instead of just walking away. If there is anything else going on with your order, I am glad to help sort it out.




