Stephanie S.
Super cute necklace!
Time to process order, create and ship happened as expected without any delays. The necklace is super cute and a quality product. Cannot wait to give this as a gift to the dog owner!

Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.
pawbau (pawbau.com) has 257 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Needlework & Knitting · Wyoming
Excellent

Needlework & Knitting · Cheyenne, Wyoming
Excellent

Needlework & Knitting · Casper, Wyoming
Excellent

Needlework & Knitting · Sheridan, Wyoming
Excellent
257 approved reviews, newest moderated first
Stephanie S.
Time to process order, create and ship happened as expected without any delays. The necklace is super cute and a quality product. Cannot wait to give this as a gift to the dog owner!
Robert R.
The jewelry is not only well made but there is every breed imaginable. It is sometimes hard to get the breed of dog I have and especially in a mini of the breed. The customer service is great letting you know that your jewelry is currently be made by designers and when shipped. Will definitely buy this product again.
Natalia
I DO NOT RECOMMEND BUYING PERSONALIZED PENDANTS ON THIS SITE! I have two very old animals, a small dog and a cat, and they are sick. I go to veterinarians all the time. I have severe depression and heart problems. My man wanted to please me, he ordered a pendant in the form of a small dog on this site. The pendant was supposed to be named, but he misspelled my dog's name, however, he almost immediately wrote about it on the website and asked to fix it before they started doing the work. They promised to take this into account and when they start work, then make the right inscription. BUT THEY DIDN'T FIX ANYTHING! One letter is not written correctly, there is no second letter at all! As a result, it turned out not a name, but a meaningless set of different letters! The parcel from this site took a long time, the pendant just arrived and I just saw it from the photos, because I am in another country. I have to receive a package from my man, in which he was supposed to put this pendant. I thought it would bring me joy, but instead, complete disappointment, tears, apathy and new pains in my heart! I thought that a little later we would order another cat pendant here, but now I see that nothing can be ordered here! They absolutely do not care what you get from them for your money and how you will feel at the same time! They themselves will not wear the pendants they have spoiled, but they send it to you without a twinge of conscience! DO NOT ORDER ANYTHING ON THIS SITE! BUT IF YOU STILL WANT TO ORDER SOMETHING HERE, THEN BE SURE TO ASK THEM FOR PHOTOS OF THEIR WORK WHEN THEY MAKE INSCRIPTIONS ON YOUR PENDANTS!!! I thought I would write a very good review on this site when I received my pendant, but unfortunately I can't write a good review here. I'm just writing the truth as it is!
Nancy G.
I love my personalized necklace and pendant with my beloved pet's names. I ordered two pendants to fit on one necklace and it's perfect. I especially appreciate the way they hang separately and the way the necklace length can be easily adjusted. Seeing my two pet's names within a sweet Westie dog silhouette is very emotional and heartwarming.
Carol McWilliams M.
I love the bracelet & charm. I want MORE than one dog on it and I did not get the opportunity to order more than one. I feel you should give a customer the opportunity to order more than one when placing the original order.
Response from pawbauNov 22, 2023
Hi Carol, Thank you for leaving a review on TrustPilot regarding your experience with PawBau. We appreciate your feedback and would like to address your concern about adding multiple charms to your jewelry in one order. I want to inform you that it is indeed possible to add multiple charms within the same piece of jewelry on our website. After customizing the first piece of jewelry, you can select the "add & customize more" button before proceeding to the shopping cart. This will allow you to include additional charms to your order. We apologize for any confusion or inconvenience this may have caused, and we appreciate your understanding. If you have any further questions or need assistance with placing your order, please don't hesitate to reach out to us. Thank you again for choosing PawBau! Best regards, Amanda PawBau
Ryan H.
Great communication through every step of the process (Order Received, Order being worked on, Order Shipped, and Follow up to make sure everything arrived great), and the end product looks amazing!
Amy Jo M.
It never came. It says it was left in the mail box on the tracking but it was not.
Response from pawbauNov 22, 2023
Hi Amy, We are very sorry for the inconvenience. We have checked the status of your order and it appears to have been delivered by the courier on October 31. However, we understand that you did not receive it as expected. We apologize for the confusion and any frustration this may have caused. We want you to be 100% satisfied with your order, so we have sent you an email to the address associated with your account. Our team is dedicated to resolving any issues you may have encountered with the delivery. We will work with you to find a solution that meets your needs. Thank you for bringing this to our attention, Amy. We value your feedback and appreciate your patience as we address this matter. If you have any further questions or concerns, please don't hesitate to reach out to us via email or through our customer support channels. Best regards, Amanda PawBau Customer Support Team
Cecilia C.
No only is the necklace I bought super cute but the customer service from Amanda was A++++. Great company!