Paw.comThe Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...
Paw.com (paw.com) has 339 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing339 approved reviews, newest moderated first
Julie S.
OMG I spent $540 CDN of tow items plus tax and shipping. I have never received something that is such a waste of money OMG buyer beware
Response from Paw.comJun 8, 2026
Good afternoon Julie, We can't seem to find the details of your order. We request that you reach out to us at [email protected] with the details of your order so that we can assist you. Have a Paw-some day.
Jeff
Absolutely horrible. They have this automated system that says it ships super quick. I reached out to support and they say, sorry your order is processing we can't change anything. So now I have something I didn't order, if you return it they have tons of fees, so it cost you just as much to return it than the item costs. I will never buy from them ever again.
Response from Paw.comJun 8, 2026
Good afternoon Jeff, Thank you for sharing your feedback with us. We have noticed your recent order, and our support team will be reaching out to you in hopes of finding a solution that meets your needs. Have a Paw-some day.
Amanda M.
Fabulous service from Paw.com. The girls are amazing and Rose loves her walks. They always send lots of pictures and keep us updated about her progress.
Response from Paw.comJun 8, 2026
Good afternoon Amanda, Thanks so much for sharing these kind words with us, you have made our day! With sincere thanks from the Paw.com Team.
Melissa M.
You are asking for a review and I have yet to receive my order?? I have not even received tracking?? So far you have failed.
Response from Paw.comJun 3, 2026
Good afternoon Melissa, We are sorry to hear that you have not yet received your order. We are looking into this with the carrier for you, and our support team will be in touch with you to find a solution. We can assure you that we are here to help. Thanks from the Paw.com Team.
AlicesFarm
I recently ordered the curved orthopedic dog bed (my second-the first bed I ordered is 5 years old and still in great shape). I’m happy to see that the quality hasn’t changed since then. I did have to contact customer support the day after my order to ask to have a better discount applied. No problem! The customer service representative gave me a much better discount. In addition to the two beds, I have ordered four blankets over the past five years. Same great quality; same great service.
Response from Paw.comMay 29, 2026
Thank you so much for your kind review! 🐾 We are Paws-itively thrilled to hear this. Nothing makes us happier than knowing your pup is barking with joy and loving their new product. We truly appreciate your support and hope there are many more tail wags ahead! With sincere thanks from the Paw.Com Team.
Elisa
The web site is very easy to use. My dogs love the bed
Response from Paw.comMay 29, 2026
Thank you from the Paw.com Team
Deb
My experience with Paws has been very negative regarding their honesty in refunds for orders which results in a time-consuming discourse that goes nowhere. Their products are wonderful and we have purchased many blankets (which are very expensive) through the years. Unfortunately, when it comes to a return or a matter where I just purchased an order and noticed the discount; Paws will always find excuses not refund money for the purchase. This is one of the many examples from an email discourse dated 6/2/2025: Contact me at as soon as possible! I left a message and tried to even send you an email which failed as well. I am a valuable customer of your company and now a furious customer one. I do not want to lose my $30 dollars (after I spent over well over $200 in the past 2 years) just because YOU locked me out of my account. I spent over an hour with silly tasks of verification. I love your products; however, I am furious at how your website and resources for making it very difficult for the customer both in time and frustration when locked out of their account. It seems that this is all at our expense in time and money. All we want is a cooling blanket with a well-deserved discount. We have had several experiences whenever we wanted a refund. After many trials and tribulations, Paws will refund your money.
Response from Paw.comMay 28, 2026
Good afternoon, Thank you for sharing your comments with us. We are always here to help at [email protected]. We notice that there was a request from 2025 which has previously been resolved. We also notice that you have an open service ticket with our team currently, and we'll be pleased to assist you with it. Whether you need access to loyalty points, confirmation of a refund, or verification of a discount code, we are committed to assisting you however we can. Have a Paw-some day.
ML R.
Paws has always had the best products and good service. I have been buying from them for a decade.
Response from Paw.comMay 27, 2026
Thank you so much, we truly appreciate your kind words. Have a Paw-some day.
