Charles L. C.
Subscription
Subscription. I got screwed. I looked at the product. It looked like something I wasn't interested in. I never used it period. 5 or 6 weeks later I get billed $38.00. I ask what for and I get a long issue about I signed up etc., etc. I said you can review records of signins, etc and determine I never used it. They still would not return my money. They are scammers. They sign you up with a subscription that you didn't know existed. Don't walk, run from this company.
Response from PawChampMay 13, 2026
Dear Charles, Thank you for sharing your review. We’re sorry to hear that the subscription and billing process caused frustration and disappointment. We understand how upsetting it can feel to be charged for a service you did not continue using, especially if the renewal terms were not clear to you at the time of sign-up. Our subscriptions and renewal details are presented during checkout and in the account information, but we appreciate that this experience did not meet your expectations. We also understand your concerns regarding usage, and while account activity does not change how subscription billing works, we still want every customer to feel treated fairly and respectfully. We encourage you to contact our support team directly so we can review your case again and provide any additional clarification or assistance available. Feedback like yours is important and helps us continue improving both our communication and customer experience. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️