PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp Reviews | Read Customer Reviews of paw-champ.com

PawChamp reviews

Showing 2,175 reviews with 1 star · Clear filters

Rachel
Oct 22, 2026
Ouch, I’ve been stung good and proper
I was totally unaware that I would be paying a monthly fee. I have certainly never downloaded their app or used anything to do with them. Unfortunately the initial payment was made on a credit card I rarely use or check. I feel sick at how much money I have paid over the last year. My bad for not reading the small print but some communication over the last year would have helped.
Response from PawChampOct 22, 2026
Dear Rachel, Thank you for sharing your review. I can imagine how upsetting it must be to discover recurring payments you weren’t expecting, especially when you weren’t aware that a membership was active. I also appreciate you raising the concern about not receiving communication that could have alerted you to the ongoing charges. When signing up, the introductory offer forms part of a recurring membership, and the renewal terms and applicable price are presented during checkout. However, I appreciate that this wasn’t clear from your perspective, and I’m sorry this experience has caused you so much distress. I've sent you an email from [email protected] to help with your membership and review the charges — please check your inbox (and your spam folder, just in case). Once you reply, I'll personally review your case and help clarify what happened. Emily from PawChamp 🐾
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Melissa van M.
Oct 19, 2026
Verschrikkelijk
Verschrikkelijk, de app werkte niet goed en vervolgens na proefperiode betaal je 66 euro per 3 maanden en daar krijg je niet eens een melding van per email.
Response from PawChampOct 19, 2026
Beste Melissa, Bedankt dat je je beoordeling met ons hebt gedeeld. Bedankt dat je je feedback met ons hebt gedeeld. Het spijt me echt om te horen over je ervaring. Omgaan met technische problemen in een app is ontzettend frustrerend, en daarbovenop onverwachte kosten krijgen is wel het laatste waar iemand mee te maken wil krijgen. Ik begrijp volledig waarom dit je zo teleurgesteld heeft achtergelaten. We streven ernaar transparant te zijn over onze prijzen en de informatie over het abonnement wordt vóór aankoop aan klanten getoond op het betalingsscherm. Ons lidmaatschap wordt automatisch verlengd totdat het wordt opgezegd, net als elk ander product op abonnementsbasis. Om het lidmaatschap op te zeggen, hoef je alleen contact op te nemen met onze support via het e-mailadres dat je tijdens je registratie bij ons hebt gebruikt. We nemen technische problemen en de tevredenheid van onze leden zeer serieus en willen graag onderzoeken wat er mis is gegaan met de app en de problemen met de betaling voor je oplossen. We hebben je een e-mail gestuurd vanaf [email protected] om dit op te lossen — controleer alsjeblieft je inbox (en voor de zekerheid ook je spammap). We kijken ernaar uit dit snel voor je op te lossen. Het PawChamp-team 🐾
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Steve V.
Oct 13, 2026
Impossible to cancel a hidden subscription!
I thought I could pay 1 time and get service for that payment. Instead it’s a hidden subscription. Fine.. I maybe overlooked the fine print where it’s hidden. My bad. When I try to cancel no option I n the site is available. Tried emailing instead. Reply: please send us this and that. I sendt it and a new mail arrives telling me to send other info. I reply and a new mail arrives asking me for more details. This goes on and on! Stay away from this site!
Response from PawChampOct 13, 2026
Dear Steve, Thank you for sharing your review. We’re sorry for the frustration caused by the subscription terms not matching your expectations and, especially, by the repeated requests for additional information when you tried to cancel. Subscription details, including the renewal price and automatic renewal, are shown on the payment screen before purchase. Sometimes, we need a few additional details to securely identify the correct account, particularly if the email address provided differs from the one linked to the subscription. However, we understand that repeated requests can be frustrating, and we’re sorry the process felt unnecessarily complicated. We've sent you an email from [email protected] to help resolve your cancellation concerns and review your case — please check your inbox (and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾
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Susan T.
Oct 9, 2026
No no no
Don’t do it.
Response from PawChampOct 9, 2026
Dear Susan, Thank you for taking the time to share your feedback. We would like to clarify how our billing works, as we are fully committed to complete transparency. We never charge any card without prior authorization. All pricing details, renewal terms, and recurring billing schedules are clearly presented upfront and agreed upon before any purchase is finalized. Furthermore, cancelling your membership never requires cancelling your bank card. A membership can be easily cancelled at any time directly through your account settings or by simply contacting our 24/7 Customer Support Team, who will promptly process the request and prevent any future charges. We've submitted a request for your contact details through Trustpilot so we can resolve this concern via email. You can also reach us directly at [email protected] or via our contact form: https://www.paw-champ.com/contact We aim to have this sorted out for you as soon as possible. PawChamp Team 🐾
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AEF
Sep 29, 2026
Misleading subscription model; nearly impossible to cancel
This is the most opaque and misleading subscription service I've seen in about a decade. I thought this kind of thing was illegal now. Initial signup deliberately obscures the fact that it's a subscription signup on a 1st-month promotional rate rather than a one-off purchase. Then, actually cancelling membership requires accessing multiple levels of hidden menus in a manner that I haven't seen in years - I assumed because EU and US commerce laws had regulated against dishonest practices like this.
Response from PawChampSep 29, 2026
Dear Alex, Thank you for sharing your review. We genuinely strive to be fully transparent with our pricing. The terms regarding the introductory promotional rate and the ongoing subscription are presented directly on the payment screen before any purchase is finalized, detailing the exact renewal amount and schedule upfront. Like most subscription-based products, the membership renews automatically until cancelled so training remains uninterrupted. We also want the cancellation process to be as hassle-free as possible. To cancel the membership, simply contact our support team with the email address you used during your registration with us, and we will immediately take care of the cancellation for you without making you navigate through any settings. I want to make sure your account is handled properly and that you have complete peace of mind. We've sent you an email to resolve this concern from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾
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Bianca S.
Sep 28, 2026
Avoid this company
Avoid this company. I signed up through an Instagram ad thinking I was paying for a one-month trial. I used the service for one day. Then I discovered I’d been charged for five months at double the trial fee, over $220 in total. The auto-renewal and higher price were not clear to me at checkout. When I asked for a refund, I got a long, automated email that basically said “too bad.” It feels like a trick to get people signed up and keep charging them. Check the fine print very carefully….or better yet, steer clear.
Response from PawChampSep 28, 2026
Dear Bianca, Thank you for sharing your review. We understand your concerns about believing you were signing up for a one-month trial, the higher renewal price, the automatic renewal, and the charges you noticed afterward. To clarify how our subscription works, the checkout screen displays the trial duration, renewal date, renewal price, and automatic renewal terms before the purchase is confirmed. The trial then continues as a recurring subscription unless it is canceled before the renewal date. Regarding your refund request, refunds are reviewed according to our refund policy, but we’re also happy to look at the individual circumstances of your case and review the charges and account history personally. We've sent you an email to resolve your concerns regarding the subscription charges, renewal terms, and refund request from [email protected] — please check your inbox (and spam folder, just in case). We look forward to resolving this for you promptly.
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Jules S.
Sep 28, 2026
Unfortunately I was spammed 4 emails…
Unfortunately I was spammed 4 emails within an hour upon joining. God knows how many more my inbox would have taken in one day never mind one week
Response from PawChampSep 28, 2026
Dear Jules, Thank you for sharing your feedback. We understand that receiving several emails within a short period can feel overwhelming. Our emails are intended to provide helpful information, training resources, and guidance as you get started, but we appreciate that the frequency may not have felt appropriate for you. Your feedback is valuable and will help us improve how we communicate with our customers. We've sent you an email to resolve your concerns regarding the number of emails you received and your communication preferences from [email protected] — please check your inbox (and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾
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Eve
Sep 27, 2026
This company is a scam. Stay away!!!
This company is a scam! They do not make their charges clear and show no recurring subscriptions in the app or Apple App Store. When you unexpectedly get charged, they tell you it’s too late for a refund and offer more “free” stuff instead. I tried several times to get my money back and they refused. Stay away!!!
Response from PawChampSep 28, 2026
Dear Eve, Thank you for sharing your review. We’re sorry to hear about your experience and understand your frustration regarding the unexpected charge and refund process. PawChamp is a membership-based platform that provides structured dog training lessons designed to help owners work with their dogs at home at an affordable price. We understand your concerns regarding the visibility of the recurring membership and the fact that your refund request was not resolved in the way you had hoped. We want every customer to feel heard and supported, and we’d be happy to review your situation further to see how we can help address your concerns. We've sent you an email to resolve your concerns regarding the unexpected charge, recurring membership, and refund process from [email protected] — please check your inbox(and spam folder, just in case). We look forward to resolving this for you promptly. PawChamp Team 🐾
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