Karen M.
PawChamp extra expenses
I thought I had registered for an introductory offer until I looked at my credit card statement. In one day I had totaled $73.94 rather than the $15.19. I did contact PawChamp and was informed I had signed up for each of those options with the extra price CLEARLY DISPLAYED. Each of seven or eight support staff listened to my issues with the charges then offered refunds of the five extra options I had not purchased. Thank you.
Response from PawChampMay 18, 2026
Dear Karen, Thank you for sharing your review. We’re very sorry to hear about your experience and understand how upsetting the unexpected charges must have felt. We can see that our team has already issued refunds for the additional charges, so please don’t worry about those anymore. While the pricing and optional add-ons are displayed during checkout, we sincerely regret that the process caused confusion and frustration in your case. We truly apologize for the inconvenience and appreciate you taking the time to share your feedback. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️