Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Paula's Choice, LLC - US and Canada (paulaschoice.com) has 397 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Lynda
Very informative and knowledgeable about the products. Provided me with an email following our discussion and outline what products I should use am and pm
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
Thank you for your review! We're happy to hear that you received a consultation and a follow-up email afterwards. Along the way, please feel free to reach out and ask any questions you may have. We're always here to help!
Jess
I Needed to call customer service about an issue with my order and they helped me quickly and were very professional.
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
Thank you for your kind review! We're glad to hear that the assistance you received was quick and professional. Please feel free to reach out to us if you have any other questions or concerns!
James
Paula's skin products are some of the best I have used, and the prices for the products are reasonable. My only complaint is that it sometimes takes weeks before the products are shipped and delivered.
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
We're sorry to hear that your order took so long- unfortunately, we have had carrier delays recently due to various factors, one being weather which had an impact on their overall network. This made it appear as though the order hadn't shipped, even though it had. We're so sorry for the confusion. In any case, we're always happy to do what we can to assist. We're so glad to hear that you enjoy using the products and find that the prices are reasonable. Thank you for your review!
Fran
Kim was courteous, kind patient and easy to understand.
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
We're so glad to hear that you enjoyed speaking with our team. Thank you for reaching out to us!
Susan T.
Excellent products and customer service.
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
Thank you for your review! We're glad to hear that you enjoy using our products. Please let us know if you need anything on your skincare journey!
Tiffany V.
Very nice excellent customer service very understandable. Recommend it good Customer Service excellent!
Response from Paula's Choice, LLC - US and CanadaMar 25, 2026
Thank you so much for your review! We appreciate you reaching out to us. Please let us know if you have any other questions or concerns.
Angela Kay M.
Excellent customer service when there was a mishap with my shipment. I didn’t realize it was being sent to an old address, but the customer service team quickly resolved the issue by submitting a replacement order to the correct address at no cost to me. They were friendly, helpful, and professional throughout the entire process. I truly appreciate their prompt and courteous support!
Response from Paula's Choice, LLC - US and CanadaMar 5, 2026
Thank you so much for your kind words! We hope you enjoy your products, and let us know if you have any questions or concerns now, or in the future!
Mina
Never received my order. They didn’t reply to my emails and didn’t refund me.
Response from Paula's Choice, LLC - US and CanadaMar 2, 2026
Hi, thank you for the information. We have reached out to you directly via email.
