Paul RichReviews of paul-rich.com

Response from Paul RichMay 22, 2024

Hi Yavuz, I hope you are doing well. We sincerely apologize for the delay in our communication, especially regarding your order. We completely understand that you don't want anything other than what you originally ordered and wish to cancel the order instead. I have canceled your order and scheduled the refund with our account team for the full amount. Please keep in mind that it can take up to a few business days for the money to be returned to your account once we issue the refund. If you have any additional questions or concerns, please feel free to reach out. We're available and ready to assist you. Best regards, Neil Paul-Rich Customer Support

Response from Paul RichMay 3, 2024

Hello David, We sincerely apologize for the inconvenience you've experienced regarding your order. We understand how frustrating it must be not to receive your item, despite your anticipation. After investigating your case, it appears that the delivery attempts were unsuccessful due to a lack of an authorized recipient, despite your efforts to reschedule the delivery. Unfortunately, as the delivery process is handled by USPS, we're limited in our ability to intervene directly. We recommend reaching out to USPS at 1-800-275-8777 for further assistance in locating and delivering your package. They should be able to provide you with more detailed information and hopefully resolve the issue promptly. Regarding your refund request, once the tracking indicates that the package has been returned to us, we will initiate the refund process immediately to ensure you're compensated for the undelivered item. If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. We're here to help and ensure that you have a positive shopping experience with us. Thank you for your understanding and patience. We hope to resolve this matter for you as swiftly as possible. Best regards, Kevin Paul Rich Customer Service

Response from Paul RichMay 1, 2024

Hello Sascha, Thank you for sharing your review. Rest assured, our customers' feedback is very important to us. However, I believe it needs clarification. While we strive to maintain the highest quality standards, we acknowledge that occasional issues may arise which is why we have placed a 24-month limited warranty policy. This limited warranty does not cover the following: - Batteries, straps, bands, bracelets, or crystals - Damage of any kind if there is evidence that the damage was caused by accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of proper care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship. - Theft We take customer feedback seriously and are continuously working to improve our products and services. Please be advised that we do not offer replacement watch parts. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your support and we hope to have the opportunity to serve you better in the future. Best regards, Kevin Paul Rich Customer Support

Response from Paul RichMar 23, 2024

Hi Rachelle, We want to apologize for the inconvenience this has caused you and for the delay in our response regarding your recent communication. We're working hard to resolve the issue; however, due to the sudden influx of inquiries, there have been some delays. We have reached out to you once more to ensure that we provide you with an exceptional resolution. Best Regards, Neil Paul-Rich Customer Support

Response from Paul RichJan 5, 2024

Hi, I'm sorry to hear that you received an imperfect watch from us and apologize for the delay in our communication due to the huge volume of inquiries from the holiday sale. We're more than happy to assist you further as this isn't the experience we want you to have. Would you mind providing us with more information about your order by sending an email to [email protected]? Once again, we sincerely offer our apologies as we aim to make it up to you.

Response from Paul RichJan 20, 2024

Hi Caitlin, I trust this message finds you well. I'm sorry to learn about the issue you encountered with the watch you received from us. We genuinely apologize for the delay in our responses and any inconvenience caused. Understandably, our team has been handling a high volume of inquiries due to the holiday sale, causing a slight delay in addressing concerns. To make amends, we've processed a full refund for the entire amount to compensate for this incident. Your understanding of the situation is greatly appreciated. If you have any further questions or concerns, please don't hesitate to reach out. We're here and ready to assist you. Best Regards, Neil Paul-Rich Customer Support

Response from Paul RichDec 25, 2023

Hi Kody, Thank you for bringing this to our attention. We truly apologize that the refund you were anticipating did not occur. We are looking into this for a resolution, and once an update is available, kindly refer to the email we'll be sending for more information. Thank you for your patience. If you have other questions you need help with, we can be reached through our website for quicker assistance. Best regards, Paul Rich Customer Support

Response from Paul RichAug 25, 2023

Hello Carolina, I appreciate your feedback and want to acknowledge your frustration. I completely understand your concerns, but I'd like to reiterate that our hands are tied at the moment. Your package has been under the care of the courier since August 16th. If there was an issue during the transfer from our warehouse to the courier's facility resulting in your package going missing, we're more than willing to accept responsibility for that. However, the current situation is that your package has been marked as delivered. This is the reason we directed you to the courier to initiate a claim. Regrettably, we're unable to file the claim on your behalf, as it's a process that requires your input. Please know that if the courier requires our assistance during their investigation, we're more than happy to cooperate. It's important to emphasize that we took all the necessary steps on our end by carefully preparing and handing over your watch to the courier. Unfortunately, events beyond that point are beyond our control. I understand that this situation is far from ideal, and I sympathize with your frustration. Blaming us won't help in recovering the missing parcel. I kindly urge you to reach out to the courier and initiate a claim. Rest assured, if there's anything else we can do to assist down the line, we'll be more than willing to step in. Thank you for your understanding. Enjoy the rest of the day.