Paul RichReviews of paul-rich.com

Response from Paul RichDec 18, 2024

Hi Rehhan, We sincerely apologize for the inconvenience and the delayed response you've experienced with your order. We completely understand your frustration, especially with the delivery issues and the difficulty in reaching someone to assist you. Could you please provide us with your order number so we can investigate this matter further? We want to ensure a proper resolution, and we’ll do everything we can to assist you. Due to a high volume of inquiries, we’re working diligently to address each case as promptly as possible. Please reach out to us at [email protected], and we’ll make sure to prioritize your situation. We truly appreciate your patience, and we hope to resolve this matter for you as soon as possible. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 3, 2024

Hi Paul, I hope this message finds you well. We sincerely apologize for any inconvenience this situation may have caused. Currently, our warranty is limited to two years, and we carefully assess all claims regarding watch damage. We do offer a replacement watch if the damage falls within the terms of our warranty. However, we regret to inform you that fulfilling requests for specific parts of the watch is not feasible for us at this time. We kindly ask for your understanding and consideration regarding this matter. If you need further assistance or have additional questions, please don’t hesitate to reach out. We are committed to ensuring you have a positive experience. Best Regards, Neil Paul-Rich Customer Support

Response from Paul RichOct 10, 2024

Hi Landry, Thank you for reaching out and sharing your thoughts. I appreciate your insights on the Paul Rich watch and the significance of doing thorough research before making a purchase. I want to clarify that our watches are indeed gold electroplated with genuine gold. If you have any additional information or suggestions, I would be eager to hear them. Your feedback is always welcome! Best regards, Marie Paul-Rich Customer Support

Response from Paul RichSep 11, 2024

Hi Vikram, Thank you for sharing your experience. I'm truly sorry to hear about the issues you've encountered. At Paul Rich, we strive to create timepieces that combine meticulous craftsmanship, cutting-edge materials, and thoughtful design. We value your feedback and will take it into consideration as we continue to improve our products. If you have any further concerns or need assistance, please don't hesitate to reach out. Best regards, Marie Paul-Rich Customer Support

Response from Paul RichJul 25, 2024

Hello Alexander, Thank you for sharing your experience with your Stardust Gold Dial watch. I'm truly sorry to hear about the issues you've encountered. At Paul Rich, we strive to create timepieces that combine meticulous craftsmanship, cutting-edge materials, and thoughtful design. While our watches come with a 2-year warranty, this does not cover damages caused by improper use, wear and tear, or accidents. Since your watch is beyond the warranty period, we are unable to offer a replacement or refund at this time. However, I recommend visiting a local watch repair store to address the issues with your watch. For more information regarding our warranty policy, feel free to visit this link: https://paul-rich.com/pages/warranty We value your feedback and will take it into consideration as we continue to improve our products. If you have any further concerns or need assistance, please don't hesitate to reach out. Best regards, Kevin Paul Rich Customer Support

Response from Paul RichJul 3, 2024

Hello Ali, Thank you for reaching out and sharing your experience. I’m truly sorry to hear that you haven’t received a response to your emails. We strive to provide excellent customer service and I regret that we missed the mark this time. Upon checking, we haven’t received any email from you, but we’re here to help! Please send us an email directly at [email protected], and we’ll make sure to address your return request promptly. Thank you for your patience, and we look forward to resolving this for you. Best regards, Kevin Paul Rich Customer Support