Ian
Top customer servide
There was a small issue with the clasp on my son's watch after several months of use. I contacted support, and within a few days, a replacement item was received. I believe customer service is shown best by a company when something goes wrong, and the support went above and beyond what I expected, and very quickly as well. Well done, and thank you.
Response from Paul RichJun 8, 2025
Dear Ian, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that there was an issue with your son’s watch clasp, but we’re delighted that our support team was able to resolve it quickly and to your satisfaction. At Paul Rich, we firmly believe that excellent customer service is measured by how we support our customers when the unexpected happens — and your kind words reaffirm the values we strive to uphold every day. We sincerely appreciate your trust and support, and we're always here if you need anything in the future. Warmest regards, Paul Rich Customer Service Team