Paul RichReviews of paul-rich.com

Response from Paul RichJan 2, 2025

Hello, Thank you for taking the time to share your experience. We sincerely apologize for the issues you've encountered with your order. After reviewing our records, we can confirm that our team has responded to your email. However, it seems we may not have received a follow-up from you. We encourage you to check your spam or junk folder, as emails can sometimes be redirected there. Regarding the engraving, we regret any confusion this may have caused. Please note that we currently do not offer engraving or customization services, and we apologize if this was not clear at the time of your order. We value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at [email address or phone number], and we will do our utmost to assist you. Thank you for giving us the opportunity to address your concerns. Best regards, Kevin Paul Rich Customer Support

Response from Paul RichJan 2, 2025

Hello Karolina, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused. Upon checking, it appears that your order was canceled and refunded automatically due to a technical issue. We deeply regret the lack of communication regarding this matter and understand how disappointing this experience must have been for you. If you wish to place a new order, you can do so via the following link: https://paul-rich.com/ Please don't hesitate to reach out directly to us if you need assistance with the process or have any further questions. We value your feedback as it helps us improve our service, and we are taking steps to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Kevin Paul Rich Customer Service

Response from Paul RichDec 30, 2024

Hi, Thank you for reaching out to us. I'm really sorry to hear about your frustrating experience. It's understandably disappointing when an order takes longer than expected, and the lack of resolution only adds to the frustration. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Zoe, Thank you for reaching out to us. I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that your order hasn't been delivered within the promised time frame, and that we were not able to provide consistent or helpful responses. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We look forward to your response. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Tys, Thank you for reaching out to us. I'm really sorry to hear about your experience. It's frustrating when orders don't arrive as expected, especially during the holiday season. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Jamarus, Thank you for reaching out to us. I’m really sorry to hear about your experience and can completely understand your frustration. It’s unacceptable that you haven’t received any updates or responses from us. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi ValeFitz, Thank you for reaching out to us. I’m sorry to hear about the challenges you’ve faced. It’s truly frustrating to deal with unresponsiveness, especially when it comes to warranty claims. Regarding your first watch, since it was purchased through Amazon, we recommend contacting them directly for assistance, as they have their own warranty policy and terms. For the second watch, could you please confirm your order number so we can locate it in our system? We understand you’ve made several attempts to reach us, and we recommend using [email protected] for further support. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 18, 2024

Hi, We're sorry to hear about your experience. That sounds really frustrating. Due to a high volume of emails, we're working diligently to address all inquiries promptly. Could you kindly provide your order number? We understand that you've already tried to contact us, but we highly recommend reaching out to us at [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support