Paul RichReviews of paul-rich.com

Response from Paul RichFeb 4, 2025

Thank you for bringing this to our attention. We want to further understand your concern. To assist you further and provide accurate guidance, could you please provide more details about your experience or specific concerns? This will help us better understand the situation and offer appropriate assistance. For personalized support and to explore alternative solutions, please reach out to our dedicated team at [email protected]. We're here to ensure your experience with Paul Rich is positive and satisfactory. Looking forward to hearing from you. Best regards, Customer Support Team Paul Rich

Response from Paul RichJan 22, 2025

Thank you for sharing your concerns regarding your order. We understand how frustrating it can be when a delivery issue arises. However, based on our records and the carrier’s confirmation, your package was delivered and signed for at the address provided. We rely on official delivery confirmations as proof of receipt, and unfortunately we cannot resend or refund an order that has been confirmed delivered. We recommend verifying the details with your building management or security team, as packages are sometimes signed for by someone else or left in a secure area. If you suspect theft or an unauthorized signature, you may want to contact local authorities or the carrier directly to file a claim. We appreciate your understanding in this matter. Should you have any additional information that could help resolve the delivery discrepancy, please let us know—we’re always here to support you within the scope of what the shipping carrier and our company policies allow.

Response from Paul RichJan 22, 2025

Hello Jon, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your Legacy Watch. We strive to provide excellent service and regret that your initial experience did not meet our standards. Upon reviewing your case, we’re happy to inform you that a replacement has already been processed and is currently in transit to your provided shipping address. We hope this resolves the matter to your satisfaction. If you have any further questions or concerns, please don’t hesitate to contact us directly. Your satisfaction is very important to us, and we appreciate your patience and understanding. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJan 22, 2025

Hello Sam, We sincerely apologize for the inconvenience and lack of communication you’ve experienced. Upon reviewing your case, we can confirm that a replacement for your order has already been processed and is currently in transit to your provided shipping address. We understand your frustration and are committed to improving our customer service. If you have any further concerns, please don’t hesitate to reach out via email or our live chat feature, and we’ll do our best to assist you promptly. Thank you for your patience, and we truly value your feedback. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJan 22, 2025

We understand your frustration and want to clarify that we don’t create false shipping labels. Once we generate a valid label, the carrier is responsible for scanning and updating its status. We have no incentive to provide misleading information - our goal is to deliver your order promptly. If there’s been a carrier issue, please contact us with your order details, and we’ll do our best to help resolve it.

Response from Paul RichJan 22, 2025

Hello Arnaud, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issues with your watch and the delay in our response. We’re pleased to inform you that a replacement for your order has already been processed and will be shipped to your provided shipping address shortly. You will receive a confirmation email with tracking details as soon as it is dispatched. We truly value your patience and understanding as we work to resolve this matter. If you have any further concerns, please don’t hesitate to reach out. We’re here to assist you. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJan 8, 2025

Hi Loreley, I hope you are doing well. We're sorry to hear that you haven't received your package yet. I'm here to assist. Upon checking, your order 115299SB was already delivered yesterday, January 7. I sincerely apologize for the inconvenience encountered with your package. It was delivered hours after you posted this review. You can check your tracking information here: https://track.passportglobal.com/LK060577904SK Should you have any further questions or anything else on your mind, please don't hesitate to reach out via email at [email protected] or live chat. We're always available to assist you. Have a great day! Best regards, Paul Paul-Rich Customer Support

Response from Paul RichJan 8, 2025

Hi Marie, I hope you are doing well. We're sorry to hear that you haven't received your package yet. I'm here to assist. We sincerely apologize for the inconvenience caused by the delay of your order. We highly recommend sending us an email at [email protected]. This will allow us to provide further assistance in tracking your order and we will provide you with the latest update. Thank you for your understanding and cooperation. Best Regards, Paul Paul-Rich Customer Support