Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 336 reviews with 5 stars · Clear filters
Stacey N.
Ordered the womens watch called "heart of the ocean" and I didn't have any issues w/ my order it arrived surprisingly early and looked just like the website showed Im satisfied :-)
Response from Paul RichNov 2, 2020
Hi Stacey, thank you for your support! We're delighted to hear that!
Jeuddy B.
Great watches
Response from Paul RichNov 2, 2020
Thank you Jeuddy!
Andrew
Pleasantly surprised with the quality and attention to detail. Keep up the good work!
Response from Paul RichNov 2, 2020
Hi Andrew, thank you for your kind words! Stay safe!
Twan
I have ordered a Gold stardust watch a couple of weeks ago. It took approx 5-7 days for the watch to come. Objectively speaking, it is a nice watch, and it is exactly like advertised on the webshop. After receiving the watch, I have tried to adjust the metal straps with the little pin included in the box. However this pin was not high quality, so it didn't work. I have then brought the watch to a professional watch shop, and they have adjusted the metal straps for me. After wearing the watch for a couple of minutes, I realised it didn't really fit my style. So I made the decision to send the watch back. After reading the reviews on trustpilot I was kinda worried that Paul Rich wouldn't refund me, since I have wore it for a couple of minutes. So I have requested a refund (this process took a while, like 2 weeks). But today I have got my full refund back, and I'm happy with the service. Overall the points of improvement could be: Faster delivery/refund times. Just a sidenote: according to EU law you should always be able to have a refund on a product. Especially on a watch, it's very normal that a consumer wants to try it on before actually making a choice. I'm happy Paul Rich made the good decision to refund me, hence the 5 stars. Also the customer service was pretty good, a reaction in less than 3hr period.
Response from Paul RichAug 18, 2020
Hi Twan, thank you for your review. Hope to see you next time!
Camden W.
Amazing customer service!
Response from Paul RichAug 17, 2020
Hi Camden! Thank you for your review, we appreciate it!
Fadi
I loved this watch, it’s beautiful design
Response from Paul RichAug 17, 2020
Hi Fadi! We're glad you love it as much as we do!
Bas
What a great watch, I just received my Ambassador's Rose Leather watch and it came in a great package, a great description and I looks so awesome! I works perfect and I received it in 2 days, I love it!
Malena
I just received my watch, the shipping was fast and I love the quality, thank you! Looks gorgeous on the wrist and perfectly matches my outfits giving me this classy feel, this one is my new favourite!