Paul RichReviews of paul-rich.com

Response from Paul RichOct 17, 2025

Hello Kenneth, We’re truly sorry to hear about your experience and completely understand how disappointing this must have been—especially since this was meant to be a birthday gift for yourself. After checking, your order was tagged as successfully delivered and signed based on the tracking information. Unfortunately, we’re unable to offer a refund or replacement for stolen/lost orders after they have been delivered successfully. We know this isn’t the resolution you were hoping for, and we sincerely apologize for the frustration this situation has caused. Please do not hesitate to reach out to us if you have any further questions or concerns—we’d be happy to assist you in any way we can. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichOct 15, 2025

Dear Jasdeep, Thank you for reaching out to us, and I’m truly sorry to hear that your watch has not arrived yet. I completely understand how frustrating it must be to wait this long for your order. To assist you right away, please reach out to [email protected] with your order details. Once we have this information, we’ll be able to track the shipment, coordinate with the courier, and make sure you receive your package as soon as possible. We appreciate your patience and will do everything we can to resolve this quickly. Warm regards, Paul Rich Customer Support Team

Response from Paul RichOct 14, 2025

Hello Demba, Thank you for letting us know — I completely understand how disappointing it feels to still be waiting for your order. Upon checking, your parcel has cleared customs on October 1, 2025 and is still in transit. Unfortunately, due to the ongoing Canada Post strike, your delivery has been delayed. I’m truly sorry for the frustration this has caused, and I completely understand how inconvenient this must be. While this delay is beyond our control, please rest assured that your parcel is on its way. For further assistance or updates, we recommend reaching out to us directly via email at [email protected]. Once again, our sincere apologies for the inconvenience — we truly appreciate your patience and understanding as we work to get your order delivered as soon as possible. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichOct 13, 2025

Hello, Thank you for reaching out — I completely understand how frustrating it must be to still be waiting for your order after a month. Upon checking, your parcel arrived in your country on September 30, 2025, and has been handed over to your local courier for final delivery. I sincerely apologize for the inconvenience and delay this has caused. Please rest assured your order is close to reaching you. For more detailed updates, I recommend contacting us directly at [email protected] , and we’ll be glad to follow up on this for you. Thank you so much for your continued patience and understanding — we truly appreciate it, and we’ll make sure you get your watch as soon as possible. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichOct 13, 2025

Hello Mehdi, Thank you for letting us know — I completely understand how disappointing it feels to still be waiting for your order. Upon checking, your parcel is still in transit. Unfortunately, due to the ongoing Canada Post strike, your delivery has been delayed. I’m truly sorry for the frustration this has caused, and I completely understand how inconvenient this must be. While this delay is beyond our control, please rest assured that your parcel is on its way. For further assistance or updates, we recommend reaching out to us directly via email at [email protected]. Once again, our sincere apologies for the inconvenience — we truly appreciate your patience and understanding as we work to get your order delivered as soon as possible. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichOct 12, 2025

Dear Phillip, Thank you for contacting us. I’m truly sorry to hear that your order did not arrive, especially since it was meant for such an important occasion. I completely understand how disappointing this must be. To assist you further, we kindly ask that you send your order number and full shipping details directly to our support team at [email protected]. This will allow us to investigate the issue with the courier right away and provide you with the best possible resolution. We truly value your patience and understanding, and we’re committed to making this right for you. Warm regards, Paul Rich Customer Support Team

Response from Paul RichSep 4, 2025

Dear Matei, Thank you for sharing your feedback with us. We’re truly sorry to hear that your order arrived much later than expected and that this experience was disappointing for you. This is not the level of service we strive to provide, and we completely understand your frustration. Please rest assured that we are continuously working to improve our shipping process to avoid delays like this in the future. If you’d like, kindly reach out to us at [email protected] with your order details so we can review your case further and do our best to make this right for you. We greatly appreciate your patience and understanding. Warm regards, Paul Rich Customer Experience Team

Response from Paul RichAug 12, 2025

Hi Kristina, I hope you are doing well. We completely understand your sentiment regarding the situation, and I’m here to assist. Unfortunately, the address you used to return the watch is not our official return address, nor is it listed as such on our website. While we understand that you wish to receive a refund, we are unable to process it without having the watch in our possession, as the returned package was sent to an incorrect address and never reached us. We sincerely hope for your kind understanding, as we are doing our best to provide a suitable resolution to this matter. If you have any additional questions or concerns, please don’t hesitate to reach out. We are always available and ready to assist you.