H X.
Super stylish website
Super stylish website. Easy to use
Response from Paul RichFeb 17, 2021
Thank you! We're happy you like it!

Paul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent

Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent

Jewelry & Watches · Brooklyn, New York
Excellent
Showing 336 reviews with 5 stars · Clear filters
H X.
Super stylish website. Easy to use
Response from Paul RichFeb 17, 2021
Thank you! We're happy you like it!
Umar R.
Bought a designer watch for my dad, arrived within a week. Nice collection in online store . Was a bit expensive but, got 20% discount on first order. Quality is great. Happy with product. Thanks
Response from Paul RichFeb 17, 2021
Hi Umar! Thank you, we're glad to hear you enjoy your order!
Tom
My order arrived quickly and the watches were surprisingly great quality!
Response from Paul RichFeb 17, 2021
Thank you Tom! We're very happy to hear that! Stay safe!
Ivan M.
Ich bestellte das Bundle von zwei Star Dust Uhren. Ich bestellte am schwarzen Freitag und die beiden Uhren kamen 6 Wochen später an (etwas zu lang - aber es war Weihnachten usw. man muss fair bleiben, denn der Versand kam aus Amerika). Als sie ankamen, war es unglaublich. Wirklich schöne Qualität des Pakets und die der Uhren sind unglaublich! Die Qualität ist wirklich schön, das Stahl ist gebürstet und generell ist die Uhr schwer, der Sternstaubhintergrund ist schön am funkeln - siehe Bilder. Sie erhalten genug Teile, um sie an die Armgröße anzupassen - aber ein bisschen schwierig selbst zu ändern, besser bei einem Juwelierladen oder Uhrenmacher gehen. Nicht vergessen, dass man in Deutschland Einfuhrsteuern zahlen müssen. War aber nur 16 €. Alles in allem ist der Preis mehr als fair und es lohnt sich, diese elegante Eye-Cather-Uhr zu tragen! :-) Alles in allem ist es jedes Hindernis wert, diese schöne Qualitätsuhr aus Amerika zu bekommen!
Tørk D.
Good service Fast delivery and beautiful watches All the way from US to DK 3 days thanks for a great deal
NZ
Absolutely IN.LOVE. with these colours. Heart of the Ocean is just beautiful, it took a while to arrive but most of my online orders seem slower since covid so it's to be expected. I do have a smart watch but charging it became a bore and it can be quite bulky. I wanted to treat myself recently and I love love love this watch.
Jan Lie A.
Bought a watch from Paul Rich in september, which proved to have some flaws when I finally recieved it. But - Paul Rich took this seriously, and covered most of return freight costs, and now a new watch in on its way. Looking very much forward to be recieving a new beautiful watch. Thank you to John in PR customer service.
Response from Paul RichJan 18, 2021
Dear Jan, thank you for your feedback, however we believe this situation needs clarification. As stated on the product page, during checkout and in an additional confirmation email - the item you chose was only available on a pre-order basis. It means your order would be shipped out as soon as the stock is replenished. This was also clarified by one of our representatives back in October, when you contacted us - your review does not reflect that. One of our representatives offered you immediate assistance as soon as you reported dissatisfaction with the product you received. As mentioned by my colleague - we require a photo or a video of the defect in order to escalate a case to our quality assurance team and to determine potential steps leading to a satisfactory solution. Our representative asked you for the aforementioned video on Saturday, the 16th of January. We have received your response today, the 18th of January at 8:28 AM, followed by your Trustpilot review left at 10:33 AM. Please be informed our customer service team has a 48 hour response time, which is rarely the factual duration. ' Not very happy and not very hopeful in getting my money back. Total scam!' - this sentence would have been true if you would not mention receiving a replacement watch to the agent handling you case. The subject of refund has not been mentioned once in the entire conversation. We would like you to reconsider the rating you gave us, as it does not reflect the above facts and is not based on the actual assistance you were provided with. Kind regards, Paul Rich Team
Tudor A.
Strong and durable watches at amazing prices. High quality and great looks. For sure worth every penny compared to other manufacturers. I recommend it.