Paul RichReviews of paul-rich.com

Response from Paul RichApr 10, 2026

Hello Brian, Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you’ve experienced with your order and the difficulty reaching us. I completely understand how concerning it is to have a tracking number with no updates and not be able to get through via phone. At this time, we do not offer phone support. However, our team is fully available and ready to assist you via email at [email protected], where we can properly review your order details and provide a clear update or resolution for you as quickly as possible. We truly appreciate your patience and the opportunity to make this right for you. Please do not hesitate to reach out to us if you have any further questions or concerns. Best regards, Paul Rich Customer Support

Response from Paul RichApr 7, 2026

Hi Ashley, Thank you for reaching out, and we’re truly sorry to hear about the continued delay with your order. We completely understand how frustrating it must be to wait for months without receiving your watch, especially after reaching out for assistance multiple times. As previously shared, once a shipment reaches customs in the destination country, the clearance process is handled directly by local customs authorities and the carrier. Unfortunately, this is outside of our direct control, and we’re unable to intervene in the customs process itself. That said, we absolutely understand that this situation has gone on longer than expected and recognize how disappointing this must be. We’d be happy to take another look at your shipment and review the available options with you. Could you please confirm your order number so we can check the most recent status and determine the best next steps? We sincerely appreciate your patience throughout this process and remain here to support you. We’ll do our best to help find a resolution. Warm regards, Paul Rich Customer Service Team

Response from Paul RichMar 4, 2026

Hello Hîrtopanu, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially when you were simply trying to return a defective watch. Upon carefully reviewing your case, we can confirm that the return address provided was correct and matches our official warehouse details. Based on the tracking history, the delivery issue occurred due to the courier’s handling, as the parcel was redirected to a package shop instead of being delivered directly to the warehouse. As previously advised by our team, you needed to reach out to the courier to reattempt delivery to complete the return successfully. Please note that we are unable to arrange parcel pickups for returns, and all return shipments must be delivered directly to our warehouse address to be processed. Now that the parcel has been returned back to you, we absolutely want to help resolve this properly. We kindly ask that you contact our support team so we can guide you through arranging a new return and ensure your refund is processed smoothly this time. We understand how disappointing this has been, and we’re here to assist in getting this sorted out for you. Should you need anything else, please let us know. Best regards, Paul Rich Customer Support

Response from Paul RichFeb 6, 2026

Dear Quentin, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your watch did not meet your expectations and that you experienced several quality concerns. We understand your disappointment regarding the residue visible on the glass, the slight glue mark on the dial, the presence of condensation inside the watch after only two days, as well as the misalignment of the date and day display. We also regret that the product’s appearance differs from the photos shown on our website and that the bracelet is not convenient to open and close. Please accept our sincere apologies for this experience, as this is certainly not the level of quality we aim to deliver. We would like to look into this matter further and assist you with an appropriate solution. Kindly contact us directly at [email protected] with your order details and any relevant photos, and our support team will be happy to review your case and guide you through the next steps. Thank you for bringing this to our attention. We look forward to assisting you. Kind regards, Paul Rich Customer Support Team

Response from Paul RichJan 25, 2026

Hi Patrick, You were in active contact with our support team via live chat, including extended hours availability, and your messages were answered. The delay was communicated and tied to a temporary stock discrepancy, which you were informed about after purchase. At no point were you ignored, and options including waiting or refund were available. We do not withhold funds for orders we cannot fulfill, and any customer who prefers not to wait is refunded promptly. We understand frustration around delays, but claims of “no communication” or “no accountability” are simply not true in this case. Upon reviewing our records, we can confirm that your order has already been fully refunded. The refund was processed back to your original payment method, and depending on your bank or payment provider, it may take a few business days to reflect on your account. We understand that delays can be frustrating, especially when ordering for a specific occasion. While we stand by the accuracy of our communication in this case, we regret that the overall experience did not meet your expectations. If you have any questions regarding the refund or need further clarification, please do not hesitate to let us know. We remain available to assist you. Kind regards, Paul Rich Customer Support Team

Response from Paul RichDec 30, 2025

Thank you for reaching out, and we sincerely apologize for the frustration and concern this situation has caused. We completely understand how upsetting it can be to return a package and not receive an immediate update. Please rest assured that we take these matters seriously. Sometimes, once a return is received, it may take a short period for our warehouse team to locate and process the package before the refund is issued. To assist you as quickly as possible, could you kindly provide your return tracking number or any proof of shipmen to [email protected]? This will allow us to follow up directly with our warehouse and ensure your refund is processed promptly. We truly appreciate your patience and understanding and are committed to resolving this matter for you. Kind regards, Paul Rich Customer Service Team

Response from Paul RichDec 17, 2025

Dear Boba Fat, Thank you for sharing your feedback with us. We sincerely apologize that the clock did not meet your expectations, and we completely understand how frustrating it can be when a product looks different in person than in pictures. We appreciate your honesty regarding the volume, and we’ll certainly take your comments into consideration as we continue to improve our products. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Thank you again for your feedback, and we truly value your support. Warm regards, Paul Rich Customer Service

Response from Paul RichOct 21, 2025

Dear Babar, Thank you for your message and for your kind words about our watches — we’re so glad you like your Paul Rich timepiece! Regarding the additional £45 charge, that amount was likely a customs or import duty fee collected by your local customs office or courier service. These charges are separate from the purchase price and are applied by the destination country’s regulations, which we unfortunately have no control over. We completely understand how unexpected fees can be frustrating, and we truly appreciate your understanding. If you’d like us to review the details of your shipment, please feel free to send your order number and payment receipt to [email protected], and our team will gladly take a closer look. Warm regards, Paul Rich Customer Support Team