Paul RichReviews of paul-rich.com

Watch did not meet expectations, looks a bit cheap. No problem, I decided to return it. What a nightmare. If you want to return a product in the EU you need to pay high costs (+-30 euros, 1/3 of the price of the watch). The zip code of the warehouse in Poland (05-850) is not accepted by different shipping companies (for example by UPS) which causes extra hassle. Contact with customer service contributed nothing, I received no useful help. I still haven't found a decent and affordable solution. I would not recommend ordering here. Edit: I just want to make people aware of the high cost of returning and Paul rich is reporting this review so it will be deleted… It is absolutely not correct to try to remove negative comments... Edit 2: Paul Rich has changed it's answer to this post, now even more rude. Shows their way of dealing with customers once again. Ps: I didn't receive my money for the return within the promised 10 business days. Had to contact clientservice two times to get my money back.

Ich habe eine star dust in Silber bestellt nach 4 Wochen ist die Uhr angekommen, in schwarz! Jetzt muss ich die Uhr auf eigene Kosten zurück schicken, ich weiß nicht ob ich das Geld für die retour wieder kriege. Außerdem wurde mir ein Nachlass von 10 % zugesichert für die Verzögerung und ein Gutschein gut beides habe ich bis heute nicht erhalten

Awaiting a refund for the watch I purchased... support team confirmed they had received the item on 16/08 and 12 days later I am yet to hear any further reply, or receive any funds, despite numerous chasers. It doesn't stop them sending me 5 marketing emails a day though... Prior to the return saga, my initial experience with the company was not a good one either; I pre-ordered a watch with an estimated delivery of mid-July. I chased for an update on 16/07, when i was told all orders will be dispatched that week... didn't happen. I followed up again the following week to be told I would receive an update within 2 working days.. didn't happen. A further follow up from my side finally meant the watch was on it's way 2 weeks later than expected. The watch arrived and wasn't to my taste.. I checked out the 'Returns' section on the Website to ensure I was able to return the product, which I was... despite this, when I contacted Paul Rich to arrange the refund I was told I was not eligible for a refund as I had removed the tags and foil from the strap - how do you try on a watch without removing the ties on the strap? Eventually, after a few rounds of emails and quoting their own Returns Policy at them, they agreed to process the refund, but it should be not that difficult for a company to honour the terms of their own website; it felt like I had to work hard for a refund I was perfectly entitled to. As mentioned at the start, they have now received the watch back on 16/08 and I am still out of pocket at the time of writing, with no update in nearly 2 weeks. Do not recommend at all. Update: I have been emailing you for an update for 2 weeks with no reply, yet you respond to a negative review almost instantly... I think that speaks volumes as to the problem. Any chance you could update me on the status of my refund? Update (2): Refund issued on 30/08. Update (3): As you can tell by the number of hidden reviews on the page, this company will do anything to get your negative review taken off - look at their response to my initial review below, and I then get a notification from TrustPilot that Paul Rich do not recognise me as a customer and I am required to provide proof that I was a real customer! One of the worst customer services I've experienced in a while.

These guys are absolutely shocking when it comes to customer service. I've asked for a cancellation two of their customer service representative came back to me and said this can't be cancelled as it was outside of their 1 hour period but their website also said this is not applicable for the weekend. When I followed up the next day the customer service operative as so rude and said I am a lair. (Lucky I kept a copy of their chat transcript and email). They also put selective reviews on their website! Edit : it’s amazing to see how all the negative reviews have a similar running theme about their customer service and yet they are so rude in their replies. Making personal remarks etc. These guys probably don’t understand the value of good customer service. How unfortunate! It’s going to be a matter of time before you go out of business. Edit 2: You are funny. My attitude might be shocking but you continue to make personal remarks (like in all other reviews). Why don't you apologise for a change and move on? I hope others are reading the arrogance in which you are talking. Btw, it wasn't just one person it was 3 people who said I can't cancel it - 2 on chat and 1 via email. Edit 3 : Doesn’t matter if it’s been a month or two. You keep reporting my review and I will keep adding more information.

This definitely has been my worst customer experience anywhere period. I so much regret giving them money. I paid for a watch on their site on May the 2nd, it's the 21st today and although I did get a confirmation email that my purchase went through, I haven't gotten any confirmation emails to show that it's been shipped out. I contacted customer service and they said they can only give me a $20 refund out of a $200+ order that hasn't even been shipped out yet. Imagine how insulting that is! If I could give them zero stars I would, I can't so 1 star will suffice. I've learned a bitter lesson and I'd advice you to purchase from MVMT, they are a way more legitimate business. Edit: This is a response to the rep that just replied. I TRIED to cancel the king's jade preorder that's when I was told I'd only get a $20 refund for an order that hasn't been shipped! I've been on contact with John from customer support. He initially told me that the watch would be shipped out on the 16th. I never got an email to confirm the shipment. I sent another email to John this morning only to be told there was another delay and that it'll be shipped out on the 22nd. The phone lines never work so there's no one to talk to. I had to call to file a claim with my bank this morning so I can get my money back. I've bought 5 watches from MVMT and even returned one, never once had a problem with them. The 1st time I try to purchase a watch from you guys and it's nothing but problems and excuses. Very shameful, save your money!

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Please be extremely careful when buying from this company. I recently purchased a cosmic black leather strap watch value round $150. Sent all the information to say my watch was on its way. Nearly 4 weeks on hasn't arrived made contact through there support page 3 times with email and once online no reply or follow on from them so what. Very disappointed as a customer you just want to receive your purchase. But better still a reason for why it hasn't arrived and obviously confirmation of a outcome. Shame on you paul rich watches. You have to laugh at there reply I can guarantee they don't do personal discounts only what's available on there Facebook page which includes other small discounts 15 %. And why yes I have talked to there online chat but of course they won't admit that regardless should a client have to chase his purchase if it hasn't been received or refunded due to lost for nearly 4 weeks. Shocking service for sure absolute joke. So why they have admitted I made a purchase nothing as been done to see why it hasn't been received here in Australia. No email reply no follow on as promised by staff online. I'm sure this isn't the last you will hear from me have the decency to give me the watch I paid for. Cheers have a great day.

Ich kann jedem nur abraten! Ich warte seit 4 Wochen auf mein Geld von der Retoure! Keine Rückmeldungen vom Kundendienst. Ich werde jetzt einen Anwalt einschalten.