Paul RichReviews of paul-rich.com

I ordered a watch on April 16. Was sent a confirmation email and two emails saying it had shipped ( on April 21 and 23). My credit card was charged on April 17. No watch arrived. Customer service said it was on backorder which was false as they said it had been shipped. I was told they would credit my account and now, May 9, there has been no credit issued. Update - The credit was issued on May 9.

Billigware! FINGER WEG!! Ich habe mir zwei Uhren gekauft, wollte die Uhrzeit einstellen und habe die komplette Krone inkl. Stift (!!!) in der Hand. Die Rücksendung und Rückerstattung war eine Qual! Er wollte zuerst ein Video von der defekten Uhr. nach unzähligen Mails und nachdem der Rechtsanwalt sich das angesehen hat war dann das Geld nach 4 Wochen der Rücksendung da! Unglaublich ist zudem das sie ein Video wollten und eine Begründung zur Rücksendung! Schon mal was von Widerrufsrecht gehört?

Worst costumer service. Order was really late, I never got the product at the end of the day and still there was no refund or understanding from their side. Also, I needed to keep on insisting for them to look into this issue. Worst experience ive ever had with a company. I would never order from them again. EDIT: This "company" has reported my review because apparently they believe I've never had a genuine buying experience. What a joke !! Now looking at the HUGE number of reported reviews on this page it seems like this company would do anything to hide poor reviews. Maybe putting some energy into solving your terrible customer experience would be a better use of all your pointless effort ! Terrible !!!

I am very disappointed in this company. My son is only 15 and he worked very hard all year bussing tables at a local restaurant to save up for this watch. When he received it the watch was covered in green wrap. He couldn’t see what the watch looked like. He removed the wrap and tried the watch on, it was huge on him. He had it on for maybe 10 seconds. He never took the tags off, just put it right back in the box. They are saying we can’t return it because the wrap was removed. How else was he supposed to see the watch and try it on? Extremely disappointed.

THINK TWICE BEFORE PLACING YOUR ORDER, SO MANY VERY UNHAPPY CUSTOMERS SO MANY BAD REVIEWS BLOCKED THEY ARE ALSO MANAGING TO REMOVE MANY BAD REVIEWS COMPLETELY BY CONSTANTLY REPORTING, THUS ‘IMPROVING’ THEIR RATINGS. DISGUSTING SERVICE. Purchased the KINGS JADE WATCH for £160 in the sale. When it arrived the strap had a blue film coating which my son had to remove to see the true colour of the gold. It is a CHEAP, SHODDY looking watch in a GARISH gold and with a bright green face, It looks like something out of a jamboree bag, worth a few pounds. We CONTACTED them IMMEDIATELY by email and tried repeatedly by phone BUT THEY MAKE IT IMPOSSIBLE TO GET THROUGH. They have REFUSED to allow us to RETURN it even though we contacted the day it arrived. Apparently on the website it says you cannot remove packaging. This was a present for my son and there were no instructions on the packaging to state this. There was no possible way to see the colour of the gold and how it looked on the wrist without removing the film and we had no idea you were not allowed to. It was only out of the box for a matter of minutes. It obviously suits them to HIDE BEHIND the so called POLICY so they DON'T have to ALLOW ANY RETURNS. They could quite easily put instructions on the box or indeed put a clear film on the strap instead of a dark blue one. My son and I both emailed them and I was told just to refer to my son's reply to his email. They cannot be bothered, they are raking in money for VERY POOR QUALITY GOODS AND AWFUL CUSTOMER SERVICE. BE WARNED!!!!!!!!! The rating is a lot worse than one star but don't seem to be able to rate any less. JUST SEE HOW MANY POOR REVIEWS THEY ARE CURRENTLY BLOCKING! I have just received AN EMAIL FROM THEM THREATENING LEGAL ACTION because I dared to EXPOSE this DREADFUL COMPANY on TRUSTPILOT. Please look at all the awful reviews that aren’t actually blocked before considering a purchase, POOR QUALITY, BROKEN WATCHES, NO REFUND, NO CONTACT, NO GOODS EVEN RECEIVED, MONTHS WAITING, REFUSAL TO CANCEL ORDER, TERRIBLE CUSTOMER SERVICE, the list goes on. SO MANY PEOPLE have had a VERY BAD EXPERIENCE. Still heard nothing about why all negative reviews are being blocked SO MANY BAD REVEWS STILL BEING BLOCKED PLEASE DO SOMETHING ABOUT THIS TRUSTPILOT!!!!!!! Trustpilot have just contacted me to say I need to remove any supposedly 'Defamatory words'. Just another way Paul Rich are attempting to block any poor reviews. EVEN PEOPLE WHO HAVE BEEN ALLOWED TO RETURN ITEMS HAVE HAD TO PAY £30 RETURN POSTAGE. AVOID PURCHASE AT ALL COSTS!!!! Update PAUL RICH have MANAGED to REMOVE many BAD REVIEWS by repeatedly reporting supposedly ‘defamatory’ language, people do not correct their reviews and repost so consequently they are removed. Recently there were 14 BAD reviews blocked in the FIRST COUPLE OF PAGES, many now gone. The 29% BAD RATING has now been reduced to 22% by adopting this practice. Still plenty of bad ones though, keep on scrolling!!!! Another block from Paul Rich as with all the other negative reviews bar a few they obviously think aren't too bad. Reply to Paul Rich I stand by everything I have said, It is all the truth. You are just trying to find reasons to be able to block my review along with numerous others once again. It is in no way defamatory and if you remember you were the one who THREATENED ME with LEGAL ACTION because I posted a TRUTHFUL REVIEW. You need to UPDATE your RETURN POLICY and just treat customers with DECENCY!!

I ordered a watch at the end of November and have also been told that it was out of stock and then would be shipped on the 16th December. Since then I have sent numerous follow up emails as I needed to change the shipping address. I haven’t had any substantive response. Will probably look to cancel my order but now am worried even that won’t work.

I ordered a Paul Rich Conquest watch and when it finally got delivered I had to set the time. So i gently pulled the crown on the right side of the watch as requested, instead of setting the time the whole crown came out of the watch and so i had to send it back for repair. I am waiting 2 weeks now for my new watch and instead of repairing my other watch they want to send a new one, but all the conquest black watches are out of stock so probably expecting my watch next year due to the Christmas... I have had contact with their customer service who don't always reply on your e-mails. Next time i will definitely buy another watch.

DO NOT BUY! Took ages to come, and they sent me an empty box with no watch inside, ITS A SCAM. Then they said they will chase it up and it’s been a 5 days with and yet still no email.