Paul RichReviews of paul-rich.com

My patience is being tested with lack of communication. I ordered about a month ago and was told it would ship within a couple days, I sent follow up emails and finally did get a response back saying it will be an extra couple days due to a warehouse issue. Weeks later, nothing and I can not get anyone in customer service to communicate with me. The phone number on the website does not work either (not a good sign). I can understand delays due to matters outside of their control, but I really find it hard to believe the lack of communication and seemingly misleading information they provide - all common complaints I see (wish I would of looked this up before ordering, see their BBB rating - yikes). Ultimately if I can not get my order within the next week, I would like a full refund. Order # PR47143SG

I ordered a pre-order frosted black leather watch on the 2nd May and was supposed to be shipped out after 3 weeks. This watch was suppose to be a birthday gift for my husband in June but I could not give him the watch because Paul Rich have not sent the watch. I have send 5 emails requesting why my watch has not been delivered and each time someone from the customer support reply’s with its a carrier service delay. They cannot give me a tracking number either. Every time I email them they will say to wait another couple of weeks. We are now at the end of June and I have not received the watch or a tracking number. This is the worse service I have experienced. Waiting for a pre ordered watch 3 weeks PLUS a whole month is not acceptable.

Ich habe eine Uhr bei Paul Rich für 200€ bestellt. Diese kam kaputt bei mir an. Habe sie gleich zurückgesandt und um Erstattung des Betrages gebeten.. sie meinten erst, das sei gar kein Problem und ich würde auch 25 USD von den 60€ Rückversand die ich gezahlt hatte, zurückbekommen. Ein paar Emails später meinten sie dann, nein das hätten sie nie gesagt, das würde bei Rückerstattungen nicht gezahlt werden. Seit Dezember versuche ich nun, meine 200€ für die Uhr zurückzubekommen, leider ohne Erfolg. Mittlerweile schreibt mir auch niemand mehr zurück. Ich hatte monatelang E-Mail Kontakt mit Anna von Paul Rich. Diese meinte mehrmals, das Geld würde mir in den nächsten Tagen überwiesen werden. Es kam aber nie.

Pretty average watch, have actually seen them on Alibaba App for £20, so now I’m embarrassed to wear it. REPLY: Paul Rich watches are private label manufactured so China makes thousands of them and companies like Paul Rich buy a bulk usually 300 minimum order and stamp the logo on it. I’ve actually found most of the collection on Alibaba now. REPLY: Since you reported my review twice I removed the Alibaba link to your products just so people can still see this review and research themselves. I think it’s important your customers realise how much you mark up the items. Your false comments clearly trying to mislead this honest detailed review. REPLY: You are literally lying now to the public because its on Trustpilot for everyone to see. I haven't seen any stolen photos, everything is unbranded, anyone can go onto Alibaba and find watch manufacturer themselves and see who is really lying. REPLY: You're happy its on here yet keep flagging my review hoping its removed? haha ok. I am embarrassed to wear your product because I stumbled across a supplier for a fraction of the price, they even have videos of the products you sell not pictures so your comments again are false trying to make out I am lying and spreading misinformation, the videos show your watches without your branding so they cant be 'stolen'. I am spreading awareness and this has highlighted your poor customer service once again, if you cared about the customers and believed your comments about Alibaba you'd say ill contact the suppliers on alibaba and get them removed instead of making out i'm the idiot and cleverly editing your response. REPLY: Haha no idea why you say that I don't hold a grudge at all, I explained I stumbled across a manufacturer and now I am embarrassed to wear your product. You keep editing this response and saying Im a liar so I respond, theres no grudge. Your collection is on their website unbranded with detailed videos, perhaps your manufacturer also sells on Alibaba. People can research everything themselves now and see exactly what I mean. REPLY: Please stop editing this and comparing yourself to top brands like Louis Vuitton and Rolex, no one is making replica Paul Rich watches haha. I bet you edit that out now. They are selling the watches unbranded before companies like you stamp their logo on. All it takes is to google 'private label manufactured watches' to understand whats going on. REPLY: You're actually bonkers haha, its quite clever how you've edited your response so much each time just to make mine sound bizarre like I am talking to myself. My first review months ago was from you telling me a date and the watch not arriving til 3 weeks later, which is a totally fair frustration. REPLY: Thanks for taking out half your reply once again then adding another lie. Your other negative review has nothing to do with me, stop lying to the public. Any customers seeing this should research beforehand and you’ll see exactly what I mean and how much Paul Rich have lied in this response. If it saves one other person making the mistake I did on a cheap product then its justice.

PR 28655SG The 27th Nov.2020 I ordered: - 1 pc. heart of the ocean (As a CHRISTMAS PRESENT) - 1 pc. Star dust Automatic - 1 pc. Huntington black - 2 pcs. watchband The 28th I received an mail from customer service that the silver dust automatic and heart of the ocean was delayed due to a high demand, but they will send what’s in stock and rest will be shipped within a week. Today the 21st of December, after chasing Paul Rich customer service almost every day I still don’t know when or if I will receive the remaining of my order even though they have withdrawn the money for the total order! Every time I’m lucky enough to reach someone in customer service they tell me to be patient and the remaining of my order will be shipped within 3 -4 working days, that has happen 5 TIMES now!! So here almost a month later I have no Christmas present and don’t know when or if it will arrive. Update 19th of January: Still haven’t recieved my watches! If I could i’ll go from 1 to 0 stars

I'm so disappointed in the customer service Paul Rich Provided if you could give negative stars that's what they would be receiving. I made my order for this watch on Black Friday. Soon as I completed the order I noticed Paul Rich auto-populated all my old info into the address part of the online form. I realized this immediately and made the proper correction within two minutes of making the order. Three days later my item gets processed to be shipped and I get a notification from DHL that my item has been shipped to the wrong address! After noticing I email their support to ask why it's been shipped to the wrong address! I email Paul Rich's customer support right away about the issue and the first thing they say is this was the address I submitted. I then take a screen shot and show the address showing on my end. Paul Rich has the balls to say the changes never happened because I never called in to change it! Even though their website says if need to change your address do it here... So their support completely blamed me for their mess and refused to correct it. Never the less this item that I paid, for now, belongs to the lucky person Paul Rich sent to and I'm out of my hard-earned money. By far the worst customer service I've seen and witnessed. To the comment below that feature seems to work on other Shopify accounts. If you click the person-shaped icon on the far right corner between the search and shopping cart icons it takes you to a page that has three options My Orders, My Address, and Log Out. If you click my address it gives two options with no other content. The first is to add a new address second shows your default address. Nowhere does it say to call to mend or change your address for your current order that has not been processed yet. I changed this as my default address that Friday, my order was processed and shipped the following Tuesday... Your site claims to be safe and secure - how is that safe? The content on your website does not clarify that anywhere. Are we supposed to gues your procedures?

The watch was of bad quality. I wanted to return it but the didn't want to accept it because I removed the blue stickers (you can't see the watch without removing them). Don't buy a watch, it's not worth it.

Never received the watch I ordered back at the beginning of March, 2020.