Ehiose E.
Excellent customer service.
I got a wristwatch gift for Christmas. Never wore it till sometime in March and the second hand fell off. I contacted Paul Rich in April thru email and a customer service rep replied me that same day in less than 30mins. That was very impressive I must say. Kelvin worked me through the process and I got another replacement in less than 5day. I was very impressed with the smooth process and hope the new watch last me longer.
Response from Paul RichApr 23, 2024
Hello Ehiose, Thank you for taking the time to share your experience with us. We're glad to hear that our customer service team, especially Kelvin, was able to assist you promptly and efficiently. We apologize for the inconvenience caused by the issue with your wristwatch, and we appreciate your understanding. We're committed to providing high-quality products and exceptional customer service, and we're pleased to know that we met your expectations in resolving the issue with your watch. We hope the new replacement watch serves you well and lasts much longer. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Kevin Paul Rich Customer Service Team