Pat McGrathReviews of patmcgrath.com

Placed an order (a gloss set) by the end of December, it got shipped on the 29th. Two and a half months pass and it hasn’t arrived, tracking number stops updating (I didn’t think much of it, shipping from USA to Romania usually takes a long time). Wrote to customer service asking what can be done and they responded in less than 2 hours! They immediately created a replacement order with express shipping (without me asking, even!) and it got to me within 3 business days. I was expecting worse after reading some of the reviews, but I’m pleased to say my experience was a happy one. Shipping wise, it the shipping company’s fault. Pat’s customer service handled everything the right way.

Fantastic customer service, I ordered during a special event that stated free shipping and import tax. Sadly for some reason my country still wanted me to pay the import tax, I contacted the customer service and within a day they sorted it out and refunded me the extra cost. I'm sad to see so many bad reviews here because in my case it's been the best customer service I've ever had the pleasure dealing with.

I received my international order less than three weeks from payment, which I think is perfectly acceptable during these trying times. Products are wonderful and in great condition. I was concerned after placing my order and reading all these negative ratings, but either I was one of the lucky ones or the company has made it a priority to improve its service. I hope my review will help them raise their rating because I am happy with them!

I have just received my order. Excellent service despite previous reviews. I love my product Lust Lip Gloss Dare to Bare Peach with Gold Shimmer x

I know many people are having issues with Pat's website - I guess I have been among those few lucky ones who never got an issue with them. Actually, their CS refunded me in a few minutes when the DHL driver stole my parcel and made sure I still received my items. Then once they have also canceled my order letting me not to pay the return delivery fees, and has always been helpful with any questions.

I ordered recently from Pat McGrath and then read the reviews here, and decided to order again as a test. First order arrived fast, I was never charged for any additional charges the first time and I have to say, even the second time (even though it was a test, I still wanted to purchase the same set, as who knows when it will be available again!) But really surprised by the reviews. All arrived safely and nicely boxed and also, no additional charges.

Well I ordered and thought because of the bad reviews I would not see my products, or they would be wrong! But they arrived in 5 days to the UK beautifully packaged and all correct. Thank you!

Good product, really happy with my order. It takes a long time to get it because of Covid 19 transport problem but I send 2 mail to have news at the after sales team and they always answer me!