Pat McGrathReviews of patmcgrath.com

Thankfully I only bought something cheap, but no reply from this company and no sign of my order weeks later! Shocking, hard to believe they treat customers like this when social media is so accessible for reviewers. Terrible.

Can’t get anyone to answer, items missing… won’t be here for Christmas, even though I wrote in plenty of time… God knows you can’t reach a person. Over a lipstick n blush. Won’t buy from again. There’s reason has 1 star.

I didn’t receive my shipment.The customer service is terrible.I contacted them many times after almost a month of waiting for my order and they replied that they could not contact international courier.I will not order again with them.

Nobody knows anything. They ship weeks after you place your order. They send tracking that is invalid on purpose, and after 2 weeks of waiting for the tracking to work, emailing back gets you nothing. Even if it takes 60 days they will avoid emailing you until the day your package arrives. When you contact them for international shipping the third party vendor has order numbers that are not given to the customer so it’s intentionally impossible to get support. It’s the worst, slowest, customer service. They truly have no idea what they are doing. Whoever is in charge does not know a single thing about running a business.

Why are you charging so much money for really poor quality packaging? They completely fell apart literally in a months time. I can’t put them in my bag or use them anymore. Full bullet of 4 lipsticks unusable ! I regret buying them. And I am nervous now to give it another chance

Poorly made lipsticks and even more cheap representative behavior. I bought one of their matte trans lipsticks. It stopped rolling up and down in a month and fully fell apart after! I had to transfer the lipstick into a jar to use it!! So I shared my experience on their instagram lipstick post thinking they’d hear and improve… they blocked me!! Then I googled and found out they basically block any criticism to create fake popularity! I thought everyone loves their products till then! Not buying a single thing from this brand again and I’ll post about their cheap quality as much as I can!

Absolutely terrible customer service they’re horrific people

Stay away from ordering from Pat Mcgrath. Was tempted by the sale prices and know her products are excellent HOWEVER, the customer service is awful. Ordered on 09.08.2023, paid £159.00, to date , nothing received. Chased on 16th/23rd/25th. Only responses recieved are automated and there is no phone number to call. Have had to open a case with PayPal as cant afford to lose that money. For such a prestigious brand, the service is a shambles. If you want a product from this range I suggest going to an actual store. The website is a complete rip off!. Update. PayPal ruled in my favour and it ended up that Pat McGrath issued a full refund.