Pat McGrathReviews of patmcgrath.com

Really wish I had looked at trust pilot reviews prior to placing an order. This is the first time I have ordered from this company and it will definitely be the last. I had recently heard people raving about these products and as it's supposed to be a big company didn't think there would be a risk of not receiving my order. After placing my order an email states 4 business days for delivery - great, no problem. But over a month later still no products. Several emails sent absolutely no response what so ever. How can they just ignore customers????? I just want my money back this is poor poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I cannot believe the awful customer service. This is supposed to be a high end brand? The products might be good, but I wouldn’t know, as they haven’t even been shipped yet.

Very disappointing service for a high-end brand. I made the mistake of ordering Christmas presents during the Cyber sale (6th Dec). On checkout the delivery commitment was "Up to 4 business day(s)" (LOL). It has been a week and the order has not been shipped yet. Customer support cannot even give an estimate on whether it will be here for Christmas and blaming Covid. "We are currently experiencing some delays with the fulfilment of your order.". The website has not been updated to remove the misleading 4 day delivery promise. Eeek. AliExpress has MUCH better customer service and delivery standards.

This review is based on my first (and only) time purchasing from their official website. I bought one of the lipsticks. After a few days they decided to cancel my order saying that the item was out of stock. I went on to check and it was still in stock. Over a week later and it's STILL in stock. My friend purchased the same item shortly after me along with an eyeshadow palette and everything went smooth sailing with that transaction. I guess my order wasn't as important as those who spent more money than I did. I have in fact spent hundreds on Pat McGrath makeup (via different stores) but I won't be buying anything else from them. I enjoy the colour stories on their eyeshadow palettes but really, you can get better quality from other brands - with better customer service and quicker shipping.

I wish I had seen all the negative customer reviews before ordering anything. I ordered two lipsticks and after a huge delay and several emails only received one, and they overcharged me for it! The last shipping email said the entire order went through and that clearly wasn't the case. This is my first time ordering from this company and it's shocking how awful the customer service is for a high-end brand. The fact that they don't even have a CS hotline is ridiculous. At this point I just hope to get the other lipstick before Christmas, at the correct price! I will never order from them again, and would advise anyone else not to.

Im London based and placed placed 3 orders on the 3, 4th and 5th of December. I have not received any shipment / tracking information . Still waiting and only advised that they are fulfilling high demand and may take 5-7 business days :(

I placed an order today, went through successfully and the money is now gone from my bank only now I have received an email telling me they have cancelled my order and to reorder again but I will have to wait for my money to be refunded. Why should I have to reorder when they haven’t refunded me my money from the original purchase? Why should I have to wait when they took the money instantly? Why would I reorder, what if the next order gets cancelled too then I would be down £100 until they have the decency to refund me. Very disappointed and I will not be purchasing anything again.

Pretty much the same as everyone else is saying... Placed an order on 11 November, no updates... customer service now not replying. Just tried tweeting them to see if that gets some attention.