Defiantly decadent makeup created by the world's most celebrated editorial and runway makeup artist, Pat McGrath. Explore all of the Pat McGrath Labs creations on her official site.
Pat McGrath (patmcgrath.com) has 422 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Louise
If you’re going to spend $100+ on a palette, you would assume the customer service would be amazing. It’s so disappointing that a brand that is SO expensive has terrible service. After 2 weeks and 3 emails regarding my tracking, I have heard nothing. This is the first time I have purchased from this brand, and it will defiantly be my last. Nothing is worth a hefty price tag If NO ONE is willing to help you.
Iqra S.
Worst customer service ever. Its been a month I ordered two lipsticks still waiting and emailed them plenty of times nobody has responded till date. A big scam I must say.
Penny
I brought a lipstick during the sale after three weeks wait, they send me the wrong color, try to reach out the customer service, didn’t get any response. I will not support this brand again. They only know how to do the marking on YouTube.
Jane
Still waiting ... nearly for weeks now! Here I am again still waiting for my lipstick. Luckily I only ordered one that was on sale half price just so I can try and don’t want to be disappointed & didn’t want to pay too much for it. After wrote one review and read other reviews I will not be expecting too much now if the product will come in a good condition. Tried to contact the company who charged my money suddenly get a msg that there’s a shipping details and the now it feel like it’s still going to be stuck in the US for awhile. Very sad but I must say next time better off buy a product of Seporah or something. :/ I hate to say but would rather get my money back for something else that reliable and know when to expect my products going to come !
My P.
DONT BUY THEM IF YOU WANT TO BE SCAMMED !!! I ordered 3 lipsticks in sale season but only arrived 2 and it take a month to comw. One of them is shaky, seems like its gonna break soon, one of the have weird white coat oussite ( they explained because of changing temperature). I have contacted customer service to get refund for my missing order but until now all I received is auto message This is the worst service i have ever have
M T.
My experience echos a lot of the other reviewers - ordered a gloss and the mthrshp palette which I was most excited about during their flash sale mid-December. I got just the lip gloss 2 weeks later and was charged the full amount. I reached out to customer service immediately and spammed their IG in hopes of a response. Someone else on IG responded on my comments and said she was also missing items. How the hell are you going to charge people for products and not package all of them? Consistently?! There’s a huge problem here - either their site can’t keep up with orders and advertises unavailable items or their packaging and QA dept is high AF and needs to be fired. Either way I still haven’t gotten a response and that’s unacceptable. I’ve disputed the charge with my credit card already so I fully expect to get my money back. Never buying from Pat McGrath site again - stick to Sephora or any other store that cares about you as a customer.
Jemma M.
AVOID THEIR WEBSITE. I ordered mid December as a present for myself to come for Christmas but didn’t realise it was coming from the States. My fault I guess but eagerly awaited the order anyway. When it arrived, one item was missing from the order. I emailed immediately and received an auto response that it can take 3 days for a reply. 9 days later I have had no response. I have opened a PayPal case for a refund for the missing item and hope I receive the money. Their lack of customer service and STEALING customers money is a disgrace. Customers should be given a refund automatically and a good will gesture should be in place. Instead customers have to fight to get a refund for a product they didn’t even receive!
Matilde R.
Seguo Pat McGrath da tempo e finalmente 6 gg fa, ho fatto il mio primo ordine I soldi sono stati prelevati dopo 24h dal mio conto, della merce nessuna notizia. Ho scritto sui social , in pvt e all'assistenza ,zero risposte!! Anche oggi nel mio account sul sito, dice che l'ordine non è stato ancora processato ,dopo 6 gg?!!! Assurdo e indecente per un brand di lusso , con prezzi astronomici .Purtroppo ho letto le recensioni pessime qui solo dopo aver ordinato. Delusione totale !!👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
