Pat McGrathReviews of patmcgrath.com

I’ve made several purchases over the last 3 weeks directly from Pat McGrath Labs website because of all the Black Friday cyber Monday and holiday deals. I immediately received an email upon each purchase with order confirmation and receipt. In this email PML issued a statement in the email. This is the statement word for word. PATMcGRATH.COM is experiencing an unprecedented volume of orders, resulting in processing and shipping delays of two weeks or more. Please know that everyone on Team Pat McGrath is working overtime, and, rest assured, your order will be on its way soon. The moment it’s ready to ship, we’ll notify you. I appreciate your patience and can’t wait to see the major looks you’ll create! Best regards, xx Pat I received everything within a week or two which was faster than expected. No issues. No problems. Everything was wrapped magnificently and everything arrived !!!

Recently (November 19th) I placed and order online with Pat McGrath. On November 23rd I received the email wit the tracking number (my order was shipped). On November 24th the tracking stoped and didn’t update for 10 days. I wrote to Pat’s customer care to ask what was happening… I knew they were very busy and there will be delays because of Black Friday and the holidays but was little concerned that my package was lost. As mentioned, I contacted (December 6th) PML customer care and they replied the same day and also the tracking updated on December 6th. Received my package this Friday (December 9th) and I couldn’t be happier and more grateful because this order is for my aunt (Christmas gift) that has MS. She… we both are huge fans of mother Pat and we have this tradition that I gift my aunt the new holiday collection… for a couple of years now. This is so important to me… because I see the excitement when my aunt unwraps the present. I’m super grateful for the help Mindy and everyone from PML customer care provided me with. Was also concerned, when I read all the other reviews here and their experiences… which make me sad for them… because they didn’t receive the products they ordered and wished. Fortunately, with my parcel, everything turned out nicely.

Longtime PML Customer here. I've ordered quite a few things from Pat McGrath Labs over the last few years (single shadows, Motherships, blush, lipsticks) and have always had a pleasant experience, not to mention, the quality of the products is unmatched. This was the 1st time I've ever had an issue - one of the Motherships in my shipment arrived with shattered shadows. This was during the Black Friday/Cyber Monday sale week ( a VERY busy time for retail, everyone should be aware of this) so yes, customer service took a few days to respond (as to be expected), but they were extremely kind and helpful and processed a shipment for a replacement palette at no cost. I think more people need to take a breather and pause before defaulting to angry messages and aggressive comments on social channels and just be kind and have patience. They're human, most businesses are working overtime on shipping everyone's orders and everyone's doing their best to get through this season. Anyway, I ended up ordering more lipsticks during the $12 sale, and they arrived in perfect condition. I love this brand, I'll continue to be a loyal customer for years to come. Thank you Chrystal on the CS team for your kindness and helpfulness! :)

Ma commande a été livrée sous 2 semaines environ. Ce long délai s’explique par le fait qu’elle soit passée à la douane et comme indiqué sur le site, aucun montant additionnel ne m’a été demandé. J’ai bénéficié de -30% sur ma commande donc les prix étaient plus que raisonnables. Les produits sont de qualité, similaires aux photos sur le site et pigmentés. Je recommanderai sur le site sans hésiter.

Ordine fatto il giorno 7 Novembre,arrivato il giorno 15 Novembre,spedizione veloce e ottimo imballaggio e poi che dire delle 2 palette acquistate.... STUPENDE

3 palettes commandés sur le site officiel le 20/10 reçus le 26/10. Un malentendu sur la confirmation de commande, soucis réglé en 3h avec Mindy . Presque 50% off sur la mothership VI, 30% sur le reste (offre actuelle), vous faites honneur à la qualité de votre make up . Un grand merci

Verzending duurt wel iets langer maarrrrr de oogshaduw is echt super mooi. Hele mooie heftige glitter. 1 pallet kwam gebroken aan maar na contact is er een nieuwe verzonden die wel heel is aangekomen

Long-time customer here with multiple ordes and I have never had any issues. The customer service is the best of bests, they answer in seconds and solve your problem instantly. Candiss, Rachel, you are Angels 🤍 The products are outstanding, highly recommended!!