Pat McGrathReviews of patmcgrath.com

I’m really disappointed with Pat McGrath Labs’ customer service. I reached out before my return deadline to ask about sending an item back and never received a reply. I ended up figuring out the return process myself, then emailed again to confirm I’d still get a refund even though it would arrive a few days past the 30-day window. Still no response, even after following up multiple times. If my return isn’t refunded, I’ll be extremely upset. I won’t be ordering from their website again—this kind of lack of communication is unacceptable for a luxury brand.

Awful customer service. Complained about 3 lipsticks where the vessel is faulty. Sent photos and contacted customer service numerous time. Awful customer service. Bad products This has been about 4 months of complaining. Awful awful

I bought 2 Pat McGrath lipsticks which both became weak at the base within a couple of months of purchase making them unstable and unusable even though the lipsticks were not even half finished . I was told in the store where I bought them to complain direct to the company. I contacted Pat McGrath customer complaints requesting a replacement . They were very unhelpful and refused to replace the lipsticks . I will never purchase this brand again . Very very disappointing for an expensive brand .

Horrible website. My order was sent through for a lipstick I did not order, but had clicked on to see the shade. They had my credit card from a recent order and it was immediately charged. Now have to deal with the whole return situation. Will buy this brand from Sephora or Blue Mercury in the future. One of worst beauty websites.

I ordered from Pat McGrath on the 15th August.This is now the 4th September and I still have not received my order.Despite numerous emails I am getting no where.Its obvious the shipment is lost but they keep saying they’re looking into it.Extremely frustrated and disappointed with customer service.

I placed an order on the 2nd August, chased it up a week later and it’s still not beyond the acknowledged state. I have now written 7 chaser emails, and two messages and have not received a single response to tell me what’s going on. Absolutely shocking service, I am disgusted with this company, thankfully I paid with a credit card so going down the chargeback route. Do not touch them.

I wouldnt bother ordering anything from this brand. The customer service is abysmal. The product quality is good until something fails. You then need customer service support and you are ignored. I raised a complain in April regarding my concealer’s head breaking, mind you it cost me £35 just for a mere concelear for it to breat 2 months later. I shared images with them and was simply ignored. A product is only as good as its customer service. Never again!!

They've sent at least 3 emails regarding the shipping date that keeps changing. Won't be buying from this place again.