Pat McGrathReviews of patmcgrath.com

worst customer service . Ordered two lipstick and received only one and they charged for two. I send them two emails regarding the missing shipment and no one has replied to my email or credited my account.

Awful customer service is an understatement. I orde red 3 lipsticks on December 7 and they were not sending an e-mail stating the order was processed. A few days later I send an enquiry and I am replied with an automated email stating orders purchased after December 10 were delayed. Towards December 23 I received an email stating order was shipped and giving me a tracking number. However in January 4, I received two emails stating two items which 'had already been shipped' were refunded because there was no stock. They give me the money for those two items and say nothing about the third. I patiently wait for my third item as their postal tracking alleged the parcel (whatever is in it) as reached Australia and was en route to be delivered on January 14 but nothing is ever delivered. Yes, I have contacted Australia Post and given them the tracking number Pat McGrath provided me and nothing, they can't find that number in their system. I then inquiry Pat McGrath about the status of the third item on January 18 and still to date January 22, I haven't heard from them. If you don't know how to handle and care for customers, don't go into business Pat McGrath.

Colis commandé le 31/12/20 et toujours pas reçu, j ai écrit 2 mails au service clients et aucune reponse. Aucun service clients tout court. C était ma 1ere commande mais ça sera ma dernière. Je commanderai que chez sephora. C est de l arnaque. Pour un site de marque de luxe je reste sans voie et étonné. Je doute que je recevrais mon colis.

My order is lost somewhere in the USA. Have left messages on Instagram, Facebook and repeated emails trying to get refund. Seller is active on Instagram as lots of replies to positive comments sod all to anything else though. Has anyone actually ever got a response? Battling to get sense out of DHL as to where package actually is now and some response from Pat McGrath seems to be a waste of my time. £40 down the plug hole I’m guessing. Lesson learnt. Wait till items pop up on Selfridges

Really bad customer service. I ordered products almost 6 weeks ago and still haven't received them and the tracking number doesn't give much information. I have sent numerous emails to their customer service but never received a response.

Absolutely disgusted my customer services. Ordered twice in November and received an email stating delays as busy on sale overload. Understandable. Then email arrives of dispatched item. Which never showed up. Upon enquiry they said your order cannot be fulfilled as items not in stock. But no response upon refunding for the order. Having to file a claim through PayPal. Fingers crossed.

Half my order was missing. I tried contacting via email several times over a 2 week period but no response. I tried contacting them via social media but again no response....yet they post several promo ads per day & respond to compliments only. From the comments there are many other customers with problematic orders being ignored too. Absolutely disgraceful customer service...I’ve had to raise a claim via PayPal to try get my money back & I will never order from them again. Avoid at all costs!

Placed an order on Cyber Monday for 2 lipsticks. Had an email mid December to say the order was delayed, totally understand because of Covid, US issues, Christmas etc. I've emailed customer service 3 times and no response. This is a supposed luxury brand, but can't possibly be with this service. No products and no chance to request a refund? Awful!